Senior Manager AWS Connect, Contact Centre Consultant

Greater London Permanent

Skills and Experience

You hold as a minimum an AWS Associate Certification (ideally DevOps Associate)
You have experience working in the contact centre or PBX Industry
You have experience in building call flows and IVR trees
You have hands on experience of delivering Amazon Connect within B2C or B2B organisations

domain knowledge and expertise across:

Enterprise Contact Centres
Setting-up and configuring AWS services in-line with best practices
Workforce Management
Artificial Intelligence
CRM Platforms
People and Operating model design
Cloud Security and Compliance
End to end digital transformation

Job Information

Job Reference: 202206103

Salary:

Salary per: annum

Job Duration:

Job Start Date:

Job Industries: Senior Appointments

Job Locations: Greater London

Job Types: Permanent

Job Skills: AWS Connect, Contact Centre

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