Senior Manager AWS Connect, Contact Centre Consultant

Skills and Experience

  • You hold as a minimum an AWS Associate Certification (ideally DevOps Associate)
  • You have experience working in the contact centre or PBX Industry
  • You have experience in building call flows and IVR trees
  • You have hands on experience of delivering Amazon Connect within B2C or B2B organisations

domain knowledge and expertise across:

  • Enterprise Contact Centres
  • Setting-up and configuring AWS services in-line with best practices
  • Workforce Management
  • Artificial Intelligence
  • CRM Platforms
  • People and Operating model design
  • Cloud Security and Compliance
  • End to end digital transformation

Job Information

Job Reference: 202206103
Salary:
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Senior Appointments
Job Locations: Greater London
Job Types: Permanent
Job Skills: AWS Connect, Contact Centre

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