Lead UX Researcher

LEAD UX RESEARCHER

Client: Retail/E-Commerce/Luxury/Design/Art

Salary: £85,000 +

Remote: Flexible

Accountability:

• Manage the road-map of 2022 research projects; ensuring they align with key strategic priorities around client experience, UX and digital to provide deep customer insights needed to drive innovation and developments.
• Partner with stakeholders to understand project goals and identify areas where research and user testing can provide greatest insight and success.
• Drive a customer-centric approach. Help maintain, develop and promote customer journey maps and personas from a digital perspective.
• Analyse and synthesise data to deliver insights which build consensus and challenge assumptions.
• Strong communication skills when turning data into strategic insights.
• Be the subject matter expert. Provide research methodology advice to peers and project teams.

Key Skills:

• Deep proven experience in quantitative and qualitative research (interviewing, surveys, usability testing, concept-testing, co-design)
• User Testing: Experience with user experience metrics / customer experience metrics and usability testing platforms such as as usertesting.com. dscout, survey platforms, session-recording tools and site intercepts
• Project Management – Experience managing processes and tools to support planning, conducting and driving forward global research projects at scale.

Get in touch to find out more and apply: hdeburghmound@welovesalt.com

LEAD UX RESEARCHER

Client: Retail/E-Commerce/Luxury/Design/Art

Salary: £85,000 +

Remote: Flexible