Strategy Director – Services Design & Experience Planning

Account/Project/Strategy Manager Jobs

Greater London Permanent £85000.00 - £90000.00 per annum

The strategy team works as part of multidisciplinary teams designing and building digital services for clients. The role of the strategy team is to articulate the strategic intent in our client work and ensure the products and services built support it.

In order to do this we:
* uncover, unpick and quantify the problems our clients face
* uncover, and analyse the needs of end users and of the client’s organisation
* work with designers to craft the Target Customer Experience, and the products and services that enable it
* define product and service propositions and develop the digital strategies they serve
* help clients implement the changes needed to support the strategy described in the Target Customer Experience, and agitate to keep the customer at the centre
* Following the acquisition of our agency by a Management Consultancy, we are in the process of integrating teams and capabilities that form the digital arm. This means that the scope of our role might grow to also include elements of business and organisational design. It also means that at Director level, a strategist will be expected to play an active part in the integration process, and to have a genuine interest in bringing the best out of both the agency and consultancy world.

What You’ll Do
* Lead the quality of strategic output, insight and research for clients, across a set of programmes of work or clients
* Consult with senior clients to understand their business challenges
* Work with clients and with other disciplines within the agency to define how we’ll shape projects to address client problems – defining engagement model, project approach, tasks, deliverables, etc.
* Set clear expectations about quality and speed of project output, and the quality of communications. Work hand in hand with other disciplines to make sure the resulting strategies are realisable and realised – and coach teams and contributors to exceed those expectations
* Define strategic approaches to projects and problems – picking and justifying the mix of strategy activities and deliverables – and explain them convincingly to clients and collaborators
* Design, commission and lead customer research and insight
* Design and lead vision/ innovation workshop activities and co-creation sessions
* Confidently sketch target customer experiences, journeys and interfaces in collaborative teams and in workshops with clients
* Present and articulate digital visions, strategies and technologies to clients from marketing executives to Board level
* Establish your own relationships with key clients. Actively work to identify, define and win more work from our existing clients
* Model the behaviours that create the best project experience for all participants and create the best project outcomes. Set and manage clear expectations about these behaviours and coach individuals and teams to exceed them.
* Evolve, codify and integrate our practice and techniques
* Introduce, develop and refine new techniques, as part of a conscious plan to evolve our practice
* Document key areas of our practice, through collaborative sessions and the creation of internal communications materials (for onboarding, etc.)
* Proactively support the integration of the strategy capability within PA Digital: planning and supporting the facilitation of working sessions, and the definition of our role and contribution to the wider PA offering
* Ensure knowledge sharing across the capability and across the company through peer-reviews, company meetings and any other relevant methods, and produce content to publish externally

Key Skills
To be successful in this role you will need to be:
* Accomplished at experience planning and service design, Digital strategy, system thinking, Analysis and consulting
* Accomplished at using storytelling techniques (that are human, impactful, accessible and captivating) to convey information, argument and persuasion in formal pressured settings, to large senior audiences
* Comfortable splitting your time, energy and attention across several projects and clients
* Able to challenge and question using different critique techniques, offering praise when deserved; actively seeking feedback on own output and approach
* Confident making guesses in public: comfortable proposing early hypothesis, as a starting point to collaborative iteration (happy being publicly wrong too)
* Able to reconcile differences and opposing views to better enable collaboration

About You
* Gravitas, a sharp thinker who is big picture savvy
* Someone with an open mind and an appetite to help create something new
* An innovative thinker who is always looking to challenge the work produced to ensure it is of exceptional quality
* Instinctive problem solver with love of complex problems and elegant solutions
* Confident, articulate and persuasive; someone who enjoys sharing and developing ideas within a team
* Able to have full and frank conversations, employing sensitivity and robustness in equal measure
* Ambitious for the quality of digital experiences that we create on behalf of our clients
* Highly organised with excellent people management skills and a passion to improve the day-to-day effectiveness of teams
* A confident communicator with clear thinking and a well-organised approach
* A confident and persuasive writer, a skilled crafter and deliverer of presentations
* Highly collaborative and adaptive to working with all disciplines within the agency
* Adept at communicating technical issues to non-technical people effectively and skilled at getting to the bottom of client’s needs and expectations.

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Job Reference: JO-1904-147801

Salary: £85000.00 - £90000.00 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP!

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