VIP Account Manager

A busy and exciting games studio seeks an Account Manager to join their hardworking and ambitious team in their new central London office.

Responsibilities

Core Duties will include:

• Managing a client base of high value players
• Working closely with the Operations team to measure player retention
• Working closely with the BA team to create reports to monitor player behaviour & act accordingly
• Working closely with the Marketing Design Team & Operations Team to develop bespoke promotions
• Promoting games and upselling promotions
• Calculating VIP Bonuses
• Maintaining a competent knowledge of our products and being brand ambassadors to our players

The person:

• Bright, positive, organised, trustworthy, reliable, flexible, great attention to detail, enjoys multitasking, focused on results, confident, excellent verbal and written communication, enjoys a dynamic work environment and both working with a team and independently

Knowledge, Skills and Experience

Essential

• At least three years of experience in a customer service role
• At least two years Account Management experience
• Experience of handling both email and telephone enquiries/activities
• Excellent customer handling skills.
• Excellent oral and written communication skills
• Good interpersonal skills
• Good PC skills
• Fast and accurate typing

Desirable

• Previous gaming experience
• Knowledge of Zendesk, Front App, Asana, Trello

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