Head of Service Design

About the company:

This is a fantastic opportunity to join a user experience design lab focused on high impact projects across public and private sectors.

The lab has a 20-year history in UX, service design & research and whilst being small and nimble, benefits from being part of a global organisation with huge resources!

About the role:

Reporting into the MD, you’ll play a pivotal role in shaping the continued growth and success of this high impact design lab

Working with the senior leadership team, you’ll use your experience and strategic know-how to identify growth opportunities with clients

You’ll help to continually shape the design and strategy capabilities, methodologies, and processes.

Working across end-to-end service design projects, this is a hands-on role but with the opportunity to mentor and manage a small and growing team

About you:

• You’re either a lead/principal level service designer looking to step up, or perhaps you’re already leading a small team and are looking for more meaningful work

• Importantly, you’re extremely passionate about taking research & insights and developing strategies and solutions

• You’ve helped to scope out many end-to-end service design projects, with product / digital design as part of the offering

• Being hands-on will always be a passion of yours, however, you’re also looking to play a strategic role and love mentoring people and managing processes

• You’ve got excellent communication skills and bags of empathy

• Whilst not essential, having both private and public sector experience would be a big plus