Junior Service Designer – Charity, User-focused, Multi-channel


Junior Service Designer

Company: A well-known & well-loved Charity Organisation

Location: Based in Central London

Are you an individual who is ready to start a career as a Service Designer?

Do you want to work for an organisation who really make a difference, every single day, to people from all walks of life?

Do you have a passion for human-understanding, problem-solving and digital strategy?

We are looking for prospective/Junior Service Designers to join a service design team within a wider multi-disciplinary CX team who are fully focused on improving the end-to-end customer journey within a hugely important, forward thinking, UK charity!

Role Summary:

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services. As a member of the service design team you’ll be involved in every stage of the design process.

You’ll be:

  • Working to understand client need and the strategic direction of the organisation
  • Generating service concepts
  • Planning and facilitating co-design workshops
  • Actively prototyping and testing design ideas
  • You’ll need to have worked on projects that apply a design process in a fast paced, iterative environment
  • We’re interested in people who can see the bigger picture and also be able to get into the detail when needed
  • You will need to be able to communicate your thoughts and ideas well, both verbally and visually
  • We are looking for someone who is enthusiastic about creating positive change and who will always be client focussed, collaborative, hardworking and open to learning new things.

Your skills, interests and experience:

  • Experience using a range of design methodologies as part of following a coherent design process.
  • Excellent analytical skills, with the ability to think creatively and pragmatically and identify solutions.
  • Excellent written and oral communication and influencing skills, including the ability to communicate insights, ideas and outcomes to diverse audiences.
  • Ability to adapt flexibly to new subject areas, and provide constructive challenge in unfamiliar areas.
  • Ability to support the design process and contribute to the development of new and existing services.
  • Commitment to maintaining a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to achieve good outcomes.
  • A keen interest in working for a human-centred charity
  • High level of customer focus and understanding user needs
  • Collaborative working
  • Strategic thinking, Problem solving capability
  • Can-do attitude

Desirable experience:

  • Experience designing services that take into account the needs of vulnerable or hard to reach groups.
  • Experience working on the design of digital and face to face services, especially those with complex user journeys.
  • Experience of using service design and research methods, including developing briefs, conducting interviews and observations, customer journey mapping with key stakeholders, identifying and communicating user needs /business constraints and concept generation/development.

It is an exciting time to join one of the most valuable and interesting charities in the UK!

To apply for this amazing role, get in touch at


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Job Reference: JO-1811-142174


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