Service Designer

Design Jobs

Greater London Permanent £45000.00 - £75000.00 per annum

This is a rare opportunity to join a growing Fintech company. These guys are awesome!! Their revolutionising the space they’re in and having a ball doing so. Bottom line… they’re making something that has had the stigma or being complicated and making it beautifully simple.

They’re truly a global player in their space providing services to over 140 countries around the world to almost 4 million happy customers. There customer service stats are way over industry standards which separates them from their competitors.

They are proud of the diversity of their customers whom are first or second-generation migrants working hard to support their families and communities. These guys are all about improving peoples lives.

In this role you won’t be just another bum in a seat. You will lead design efforts as part of the Internal Apps team. Focusing on building tools, resources and services to enable the business to assist customers no matter what they need.

Everyone is respected, can be themselves and strive to be the best they can be. Please no egos!! 😊

Responsibilities *

  • Working alongside your team’s product owner and engineers, being accountable for the design direction and outcomes that improves:
  • The level of satisfaction customers have when communicating with the business.
  • You will provide design leadership to various parts of our business, demonstrating the effectiveness of a design thinking approach to the mission of the team.
  • You know when research will help provide insights to the problems they are trying to understand and the solutions they hope to deliver, speaking to customers and their support team often to gain those insights.
  • Building things for the long term in a way that benefits the customer in as many ways as possible.

Summary of required experience & attributes

  • You have worked on a couple of products up to this point, and you’ve mostly worked ‘in house’ at product focused companies ideally in a multi-disciplined product or feature team.
  • You recognise the importance that design plays to help influence positive behaviours for customers, with your experience in design thinking to help create engaging and impactful solutions.
  • You have a great portfolio that demonstrates your experience with the product design process, your ability to design effective solutions for users and ideally experience with service design that suits this team you will help lead.
  • You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on.
  • You know when and why to use different design approaches such story mapping, journey mapping, prototyping, low or high-fidelity prototypes with examples you can share in a conversation with us during the interview process.

Besides working with a talented team on amazing products you will also enjoy the extra perks of working in a beautiful work space, having a well-stocked kitchen every morning for breakfast and an amazing manager that supports his team to always better themselves.

To be considered for this fantastic role, please click “Apply” or contact me directly for full job details-

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Job Information

Job Reference: JO-1903-147095
Salary: £45000.00 - £75000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Design Jobs, UI & UX Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: product design, ui, UX

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