User Researcher

As one of the leading international Transfer Fin-Tech companies in the UK, this organisation is currently going through a period of growth. As a result, they are looking for a talented User Researcher to assist in the production of a number of web and mobile platform projects.

This organisation prides themselves on the culture within their business and the quality and dedication of their people. They are working hard to solve problems and are committed to using technology as an enabler within their business and to better service their customers.

They’re truly a global player in their space providing services to over 140 countries around the world to almost 4 million happy customers. Their customer service stats are way over industry standards which separates them from their competitors.

Everyone is respected, can be themselves and strive to be the best they can be. Please no egos!! 😊

About the role

User research plays a critical contributing role in bringing the business closer to their users. In this role, you will be empowered to work closely with key stakeholders and product designers in order to plan, run, analyse and evangelize research, supporting 2 streams of work. In turn, applying your skills and expertise in driving and delivering measurable impact to the product and user experience.

Focus

• Analysing user research and feedback to gain insight, and incorporate this feedback into new designs
• Leading research, workshops and usability testing to ensure designs reflect business, technical and user requirements
• Recommending and leading the most appropriate methodologies for generating user insights
• Management of research projects to meet objectives and deliver on time and on budget
• Presentation of findings and recommendations
• Identification, evaluation and implementation of new research methodologies

About You

• 2-4 years’ experience working on commercial UX projects or in a research-related role
• You have experience in product research, running both qualitative (e.g., usability study, diary study) as well as quantitative (e.g., large scale survey) studies
• You are able to demonstrate that your work has had measurable positive impact to product and user experience.
• You’re someone who draws motivation, purpose and inspiration from the mission of a company in helping to solve the problems you work on.
• Prior experience delivering digital projects from research to delivery with evidence of successful outcomes
• Experience in leading and facilitating user research activities, workshops and usability testing

To be considered for this fantastic role, please click “Apply” or contact me directly for full job details- ssalazar@welovesalt.com

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