UX Designer

We are looking for an experienced UX Design Lead that will own and deliver on our client’s digital UX strategy.

From creating specification and guidelines, to prototypes and wireframes, with work guided by research and customer data, the role is an exciting opportunity to shape the digital touchpoints of one of the largest travel operators in Europe.

The successful individual will have experience leading on UX/UI Design decisions in web and mobile based products, as well as experience and knowledge of CSS and HTML.

This designer will have an eye for detail and be able to quickly propose simple UX solutions to complex business problems while keeping the customer experience front and centre, whilst staying on-brand. The designer will also be amongst the first to build and scale in-house UX capabilities, inputting and shaping the future of the team.

JOB ACCOUNTABILITIES

* Reporting to the Head of Digital Experience – Airlines with a dotted line to Digital Product Managers, this role will be focussed on delivering exceptional customer experiences across all products/services, whilst ensuring a consistent and on-brand experience across digital touchpoints

* Deliver and own web UX strategy, including clear and on-brand specifications, guidelines, and best practices

* Deliver UX designs, from prototypes to wireframes to enable feature development and optimisation, ensuring the work is informed by research, customer feedback and data.

* Conduct customer, stakeholder, and competitor research to maintain best-in-class innovative UX designs

* Be able to conduct and direct qualitative and quantitative research to validate and inform designs

* Build in-house UX design capabilities, with an eye to grow and manage team

* Working closely with a number of stakeholders from Product Owners, Analytics Managers, Project Managers, Technology & Devs Team, Customer Team, Marketing & Brand Teams and other designers

COMPETENCIES

> Ownership and Delivery – Has a clear focus to deliver results, works to targets and is comfortable reviewing progress and adapting their plans accordingly. Is a team player, motivating themselves and the rest of the team.

> Business Performance – Understands changes to business and external environment. Is cost conscious and understands the longer term strategy and implications of decisions.

> Building Relationships – Expresses ideas confidently and clearly. Builds positive and constructive relationships, while supporting others.

> Innovation and Change – Is open to new ways of doing things and questions existing approaches. Is open to change and sees change as an opportunity. Comfortable working in a dynamic and ambiguous environment.

KEY SKILLS

* An extensive background in UX and UI design

* Proven track record working in fast-paced digital environments

* Experience working on CSS and HTML

* Experience working with a range of design and prototyping tools e.g. Sketch / InVision / Figma /Adobe XD

* Ability to work across multiple products, projects and to deadlines

* Experience working within an agile environment

* Strong stakeholder management and communication

BENEFITS

> Competitive base salary

> Up to 20% bonus

> 25 days holiday

> BAYE, SAYE & Performance share schemes

> 7% pension

> Life Assurance

> Flexible benefits package

> Excellent staff travel benefits