My client believes in user needs above all else. They believe in behavioural science based decision making and the power of good experience design to move companies in a market and change people’s lives. Do you want to help create world class digital experiences? Then read on!
This role is a UX/Product Designer within a large decentralised UX team (with a centralised Design Team family feel) of around 30 other UX/Product Designers. Working as part of multi-disciplinary product teams, you will be responsible for all aspects of user experience including user needs research, behavioural science & cognitive science-based usability testing (in my client’s custom-built on site usability lab), data analytics and user interface/visual design!
This is an opportunity to work with a cutting-edge & award winning team who are continually improving not just the products they are working on, but also their methods and ways of working as well. My client are constantly learning and pushing themselves.
You will join a team with an extremely high bar and will have the opportunity to learn from your high performing colleagues daily in a friendly, inspiring and collaborative environment. If you are all about gaining evidence for any decision you make and are looking for a long-term role focusing on products instead of projects that will enable you to use all your UX utility belt and then some, then this the right challenge for you.
Who you are:
- You have the relevant commercial experience and proven experience of linking user needs with business goals
- You can demonstrate throughout your portfolio the business impact and user behavioural impact from your work
- You are an experienced user researcher, have analysed data and validated the problem before creating a solution, then validated the solution
- You can complete the UI Visual Design (using Sketch/PS etc..) to full quality delivery standards using a base pattern library
- You are capable of running usability lab sessions using a behavioural science approach to testing your products
- You are used to working in agile environments and enjoy the benefits of working in this way
- You not only understand accessibility, but believe an inclusive design approach and treating other humans correctly
- You are keen to learn, evolve, and continually challenge yourself and the way you do things
- You want to be part of a fun fast paced team that are constantly improving and continually “getting less wrong” together
You will have demonstrable experience in at least a few of these skill areas:
Evidence – Discovering what is happening with your product using facts and quantitative data. (Methods: Usage Data Analytics, Behavioural Insights, Session Recording Insights, On-Site Polling/Surveys ROI Value Analysis)
Empathy – Understanding the user, their mental model and the reasons behind their actions using qualitative research. (Methods: User Testing, On-site Ethnographic Studies, Remote Ethnographic Studies, Task Analysis, Mental Modelling)
Exploration – Map the current and expected experiences then propose alterations in an abstract format. (Methods: Customer/User Experience Mapping, Opportunity Areas Identification, User Journey Mapping, User Needs vs Business Goals Canvas, Product Performance Map, Process Flow Map, Service Blueprinting)
Philosophy – Understanding contextually relevant information and organising in a minimal, appropriate and inclusive manner. (Methods: IA Audit, Accessibility, Security, Legal & Compliance Card Sorting, Labelling, Tree Testing, Accessibility Analysis & Testing, Navigation Design, Content Hierarchy & Strategy).
Creativity – Converting the abstract concepts & organised information into screen layouts for communication and interaction. (Methods: Sketching, Interaction Design, Micro-Copy, Channel & Devices Context Optimisation).
Finesse – The beautification of a research based wireframe design considering both accessibility and visual delight. (Methods: Icon & Graphic Design, Pattern Library Evolution, UI & Visual Design, Micro-Interaction Design, Motion Choreography, Branding).
Experimentation – The bridge between hypothesis and reality using a series of test & measure techniques. (Methods: Interactive Prototyping, User Needs Validation, A/B & Multi Variant Testing, MVP & Beta Testing).
Psychology – Optimising business return while maintaining a high-quality user experience. (Methods: Persuasive Design Techniques, Quantitative Behavioural Science Analysis, Conversion Rate Optimisation).
Collaboration – Sharing knowledge and design rationale based on real research and testing ensuring a unified and user centred team. (Methods: Workshop Facilitation, Presentation & Justification, User Testing Facilitation & Involvement, Development Collaboration, Business Goals & Impact Understanding, Design Studios, Service Manual).
Execution – Designing for technical efficiency while working with consideration for technical restraints and capabilities. (Methods: Enough Technical Knowledge to Design for Feasibility, Platforms & Frameworks, Analytics Tagging & Tracking Process, Technology Stack, Digital Release Process
To be considered for this unique role, please click “Apply” or contact me direct; firstname.lastname@example.org
Job Reference: JO-1806-136771
Salary: £35000 - £55000 per annum + bonus