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Product Manager- Checkout & Payments


City of London Contract / 6 Months £500.00 - £600.00 per day

Product manager- Checkout and payments- contract- £500-600.00 per day

Our client is a leading FTSE250 company who serve over millions of customers with multi-million on-site searches per month and millions of page views per day. The Product manager role is a critical role in delivering their exciting mission and be part of a huge transformation. The primary purpose of the role is to develop and maintain digital product road map to deliver the best in class customer experience for their check out and payment services. This includes identifying opportunities, creating business cases and work with stakeholders in the markets, UX department and the Agile team to implement the changes. The role will involve a lot of stakeholder management as you will decide the direction of the strategic road map focused on the customer experience.

The role:

  • Responsible for the setting product vision, strategy and roadmap to drive world class customer experience and revenue growth across the ‘Buy’ domain with focus on the basket and checkout, delivered responsively across desktop and mobile.
  • Accountable for optimisation initiatives and new product developments to drive customer experience and revenue growth, through use of multiple insights from external benchmarking, strategic direction, analytics (Adobe) and customer onsite feedback (Foresee).
  • Responsible for researching, benchmarking and creation of both annual and quarterly product roadmaps, producing clear hypothesis and benefits cases for initiatives and socialising these across the global business.
  • Responsible for driving performance metrics, such as Sales, Conversion, CTR, CSAT and site performance, including managing initiatives within the backlog to reduce tech debt and maintain class-leading site speed and preparation for and participation in bi-sprint roadmap and metric delivery planning
  • Manage relationships and drive collaboration with UX Research and Design, SEO, Analytics, Multi Variate Testing, Marketing, IT and Content, and leadership team using a x-functional approach
  • Managing stakeholder communications including product plan, prioritisation decision, rationale for changes, features, benefits and the impact of each change on customer experience and product performance.
  • Manage stakeholder demand for onsite changes, ensuring well-crafted hypothesis with clear measurements of success to prioritise delivery and ROI
  • Skills:

    • Experience in developing strategy and roadmap through using data and research to drive change
    • Experience of managing multiple projects/programmes of work simultaneously
    • Proven delivery of conversion increases through optimisation and feature delivery in basket/checkout area
    • Passion for developing outstanding and unique customer experiences
    • Extensive eCommerce experience with online product development experience
    • An executor who is proactive at getting things done through effective collaboration and ability to identify and lead the Agile team to manage issues, risk and expectation, with minimal supervision
    • Excellent stakeholder management and communication skills
    • Strong organisational skills
    • Experience in a dynamic Agile environment
    • Ability to use data as a differentiator, making conversations objective rather than subjective

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    Job Reference: 754353432525

    Salary: £500.00 - £600.00 per day

    Salary per: Day

    Job Duration: 6 Months

    Job Start Date: ASAP

    Job Type:

    Job Location:

    Job Industry:

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