Contract Senior UX Researcher

Greater London Contract / 6-12 months

Contract UX Researcher | Remote working | 6-12 month contract | Inside IR35

Roles and Responsibilities:

As a senior UX researcher for the company’s Digital Network, you would be responsible for

  • Overall user research and insights generation for the focus areas related to the Digital Network
  • Providing mental model, behavioural, motivational and cognitive actionable insights about our customers to help us shape, position, differentiate and communicate our solutions effectively and remove complexity
  • Representing the customer’s point of view and bring user empathy and clarity to the teams that helps create solutions that deliver good value to our customers and partners
  • Help the teams get a deep understanding of the people who use our products
  • Inform and evaluate design decisions that enable the company products work well for our users

About the role:

  • Iterative, customer-centric exploration of problems and solutions
  • Plan, conduct and report qualitative and quantitative research activities including ethnographic research, interviews, field studies, diary studies, focus groups, co-creation activities and surveys
  • Plan, conduct and report qualitative and quantitative evaluation activities to test the usability, experience and market-fit for our products and services, including in-person or remote usability testing and A/B testing
  • Participate in design sprints and fast-paced cycles of opportunity identifications and elaborations and concept explorations
  • Collaborate and build trusted relationships with product managers, designers, product marketing and engineers
  • Participant recruitment across geos and segments
  • Knowledge sharing of user insights, tools and processes with digital network teams as well as broadly within the company
  • Monitoring and continuously improving our services and solutions for better user experience and adoption
  • Mentoring and supporting junior researchers within the team


  • Remote

What’s in it for you?

  • Competitive day rate.
  • You’ll be joining a company that is famous for work/life balance and flexibility.
  • You have the option of onsite or remote working with this super collaborative team, in a fun and supportive environment.
  • Ultimately you will be creating beautiful experiences for a company that is doing awesome digital transformation that will delight users.

Job Information

Job Reference: JO-2210-326851
Salary per: day
Job Duration: 6-12 months
Job Start Date: ASAP
Job Industries: UI & UX Jobs
Job Locations: Greater London
Job Types: Contract

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