Head of Digital Service and Experience Design

Skills/Experience/Qualities Summary

• Considerable experience in Creative Leadership, Service Design and Customer/User experience
• Significant proven experience of developing and leading a multi-disciplined digital user experience/ creative/production team in a large consumer internet business.
• The ability to work well in a cross functional, multi-discipline environment; strong influencing and communications skills.
• Credible business leader – who can inspire and lead a team, encouraging them to improve their performance
• Dynamic and self-starting individual with proven ability to take ownership strategic direction and delivery
• Wide appreciation of front end web development and design technologies and tools
• Experience of influencing and collaborating with senior stakeholders across the business
• A confident and impactful communicator, able to clearly explain digital ideas to non-technical/creative audience
• Effective relationships with key stakeholders at a senior level across the organisation to influence and progress service and experience agenda
• Critical thinker with the ability to identify key complex member experience failures and propose effective solutions.
• Effective communicator at all levels
• Expert in devising and applying change/agile management strategies.

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