Lead User Experience Designer

We’re working with one of the UK’s most awarded and innovative digital product studios with a

ten-year pedigree in innovation and digital product design. They partner with much

-brands and companies to produce innovative digital products and experiences.

In the past year, they have become an “agency to watch” and are currently

introducing a new and robust design capability with some exciting new hires.

They believe creating innovative digital experiences is both an art and a science, so we

champion both user-centred design and robust development – across mobile, web,

voice and emerging technologies. They are research-driven and strive to ensure that

thinking addresses real customer, business, and societal needs.

Who we’re looking for

We’re looking for an exceptional and passionate Experience or Product Design Lead to

join the fast-growing team. You’ll have a strategic, solution-focused mindset with the

ability to translate concepts and ideas into practical and tactical outcomes. You’ll be

responsible for delivering world-class digital products and experiences for our globally

recognised clients.

You will have a breadth of skills and knowledge across research, strategy, UX design,

visual design, and service design, with an understanding of project processes and

commercial considerations. While you won’t be an expert in all of these, you must

have a solid understanding across the board so that you can communicate and

collaborate effectively within the business – and demonstrate what awesome looks

like.

What Will You Be Doing?

You’ll be overseeing work across several projects. Strategists and designers will be

looking up to you for support, guidance, and mentoring. You’ll help them collaborate

with developers, product managers, and project managers to bring highly effective

digital products and experiences to life across a range of digital touchpoints. You’ll be

reporting into our industry recognised Experience Design Director and Managing

Partner.

In a little more detail, you will:

● Oversee work across 2-4 projects. Ultimately accountable for the quality of the

strategy and design team’s work and their relationship with the client

● Work across a broad range of projects spanning websites, mobile apps,

services and voice skills

● Coach and inspire other members of the strategy and design team; developing

their skills, demonstrating best practices, and promoting a culture of

collaboration

● Work with strategists and designers to ensure that products are

research-driven, validated with user testing and deliver against business

objectives

● When needed, support the team in creating deliverables such as user flows,

mockups and prototypes

● Support the costing and planning activity of design deliverables, report on the

status of deliverables and quickly notify the project management team of risks

● Contribute to client pitches when needed

● Design and run both internal and client-facing workshops

● Contribute to company culture, blog posts, social media, white papers, as well

as attending or speaking at industry conferences

● And most importantly; be part of a team that creates exceptional design work

Essential experience

● Been hands on at every step of creating a new digital product; research,

strategy, design, and launch

● Lead and navigated senior client relationships on complex agile large-scale

projects

● Designed native experiences for both iOS and Android, and understand how

experiences differ between the two

● Designed responsive web-based applications across different devices

● Worked in cross-functional agile teams, ensuring design fits into the process to

deliver quality at speed

● Collaborate with developers to understand technical constraints and create

appropriate deliverables

● Communicated the underlying principles and rationale of designs, constructing

compelling narratives that sell ideas to stakeholders and team members

● Created and maintained design systems and component libraries

● Proficient in both Sketch and Figma

Bonus experience

● Worked in both agency and in-house design roles

● Worked in a startup environment

● Worked in Fintech, Auto, Energy sectors

● Created new voice skills

● Service design – both documenting existing services and creating new services

And what will you get in return?

● A competitive salary

● 25 days holiday (plus bank holidays) and a ½ day off on your birthday

● A great pension scheme

● Health and dental insurance (it can even be used towards a spa day)

● Sector-specific training courses help take your career to the next level