Service Design Lead

Greater London Contract / 6 months £650. - £700. per day
Freelance Service Design Lead
I am working with a digital agency in Central London who are looking for a freelance Service Design Lead/ Customer Experience to start ideally this week.
The role will be for a new city in tourism, ideally you must have not only a strong service design background but also MUST have travel or tourism experience
This project requires a very experienced hands-on service design lead, who is very comfortable with creating experience maps, blueprints, ecosystem maps as well as doing user research and creating personas – not just talk about them
Design of user personas, digital journeys, experiences and touch points.
Deliverables for this year include:
1. Develop user journeys for Operators, Guides and other key actors for Tourism (then later map each actor’s ‘seamless’ digital journey and capabilities/integration needed).
2. Definition of ‘Seamless’ for Consortium and UX design guidelines
3. Design of the learner’s immersive journey
4. Support of both Booking and smart trip planning design
5. Support on Metaverse Journeys
6. TBC data touch points and map design
Initial duration: 6 months
Timeline: ASAP
Travel: need to be prepared to go to Saudi Arabia once a month or slightly less apart from that remote (travel expenses covered)
You can be based in other countries providing time zones work with the UK
This is Inside IR35

If you’re ready to start this exciting opportunity in just one week, I would love to hear from you!

Job Information

Job Reference: JO-2302-331624
Salary: £650. - £700. per day
Salary per: day
Job Duration: 6 months
Job Start Date: ASAP
Job Industries: UI & UX Jobs
Job Locations: Greater London
Job Types: Contract
Job Skills: Freelance Service Design Lead/ Customer Experience - Tourism

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