Service Designer

I am working for an oil and gas company, and they are looking for a Freelance mid-senior Service Designer to join their fast-growing human experience design (hxd) team, to take ownership over a project working closely with the design disciplines and their project teams. You will be passionate about enabling their project team to create a cohesive view of all team discipline perspectives that can be utilized to drive and anchor the direction of their project by implementing Service Design processes and best practices.

Job Location: UK

Industry: Oil and Energy

Employment type: Contract

Contract Length: Dependent on project

IR35: Inside IR35

Start: ASAP

The awesome things you will be doing?

• Collaborating with the Service Design Lead for the value stream

• Understanding and utilizing human experience design practices for each step of the process

• Supporting the Service Design needs of your project team to produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, integrating accessibility requirements, empathy maps, and value proposition proposals, for the creation and evolution of products and services

• Expert in the planning, facilitating and executing of outputs of design thinking style workshops

• Apply information architecture (such as user flows, taxonomy, hierarchy etc.) to services and products

• An expert in design thinking methodology practices

• Understanding and leading of different research methods and how to structure research and basics tests to reduce the risk of confirmation and one other type of bias impacting the results, working closely with researchers to develop designs and basic prototypes based upon scenarios

• Effectively consolidate and communicate key findings and insights cross-functional and to key stakeholders.

Desirable Skills

• Basic visual design and UX skills to be applied for playback decks/presentations, service blueprints and all other service design-based deliverables.