Platform Operations Lead

Are you ready to be part of a revolutionary organisation that will solve one of the most critical challenges facing the financial services industry?

I’m working with a newly created regulatory technology business which brings global financial institutions together to optimise standards in compliance, by providing a trusted platform to exchange and enhance information.

Initially delivering sanctions transactions screening, our client changes the way financial crime is tackled by partnering with leading financial institutions and trusted industry partners to deliver effective and efficient screening. As well as promoting excellence in compliance, Our clients solution significantly removes friction in the customer experience. The solution will perform state of the art, real time watch list screening using the most advanced technology solutions for list management, alert generation and disposition.

Backed by an industry consortium of financial service market leaders and equipped with decades of industry experience and advanced technologies, our clients platform will redefine how compliance can be delivered.

Your key responsibilities in this role will include:

Be part of the product and technology leadership team and be the on local country senior manager

Establish the Operations centre and be the point of contact for the establishment and scaling of the operations centre.

Pre Live: taking leadership of all operational readiness activities to prepare for the successful launch of the platform:

• Production and maintenance of a detailed operational readiness plan and implementation of reporting to enable tracking of progress against plan
• Working with the architecture lead to ensure completeness of NFRs and sign off of solution designs
• Working with Test Lead and Delivery Managers validate that NFRs are met
• Supporting with the Environments and release management lead to specify and implement the environments required to support operations
• working with the Environments and Test Lead to ensure completeness of Non Functional Testing

• Define and implementation of ITSM processes and tooling to support live operations
• Working with the Ways of Working coach and Product Owners to ensure completeness of the capability backlog including non-functional requirements
• Work with clients to agree and manage ITSM processes and reporting

In live: Leadership of the operational management of the platform to ensure that it continues to achieve the SLA and performance levels expected

• Supporting with the Environments and Release Management Lead to specify and implement the release schedule / chair the Change Advisory Board
• Manage the performance of the delivery partner and resourcing to support platform operations
• Supporting the delivery partners to remove impediments and roadblocks to providing a world class support function
• Manage ITSM internal processes
• Manage service management topics with clients
• Be the point of escalation for critical incidents / operational issues
• Work with partners to ensure the on the ongoing performance of each component within the platform
• Work with Security to ensure the ongoing protection of the platform from threats
• Continuously seek to improve the resilience of the platform
• Manage operational support OPEX budget
• Own the evolution of the Platform Ops operating model

What you’ll need

• 8+ Years experience in an Operation Support lead role
• 3+ years’ complex Cloud native platform experience including successful launch of a new product or service
• Minimum of 3 years’ experience of setting up Cloud native operational support functions
• Excellent working knowledge of cloud-based infrastructure, deployment, monitoring and operational support tools
• Building and maintaining high performing 24/7 Ops Support function
• Experience of delivery planning and execution including dependency management
• Managing high availability, low latency, highly secure services
• Experience of defining key milestone and reporting progress against plan
• Experienced with a range of Ops Support toolsets
• Experience of working in waterfall and agile IT development environments
• Performing strategic supplier management and management of delivery partner resource
• Fluent in written and spoken business English
• The following experience is desirable, but not essential:
• Experience of full software delivery lifecycle from product requirement through to release and support
• working within an Agile Frameworks such as LESS and or SAFe and adapting to meet the way of working

Personal competencies

• Strong leadership, team building, facilitation, and communication skills
• Highly collaborative, quickly builds trust and respect
• Highly advanced senior stakeholder management skills and relationship building skills
• Excellent communication skills, both written and oral
• Commercially astute, able to balance short term and long term priorities
• Able to balance apparent conflicting priorities and conflict to find simple solutions
• Comfortable working with and managing ambiguity
• Is at ease working across strategy at a senior level and tactical operational matters with technical resources
• Proactive issue and risk management approach
• Expert crisis / problem management and solution orientated
• Flexibility able to adopt to rapidly changing situations
• Highly resilient, able to provide positive clear direction in high stress situations, inspiring others
• Attention to detail
• Approachability
• Tenacious, delivery focused and results driven
• Interest in working in a fast-paced and future-oriented multicultural environment