Upload your CV
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.
With customers being the lifeblood of many businesses, the importance of maintaining relationships with them cannot be overstated. This is where Account Managers and Customer Success Managers come in. Here at Salt, we have long-standing experience in finding suitable roles for Account Managers and Customer Success Managers at all levels.
Select a category
Job Industry: Account Management & Customer Success Jobs
The Company: At Salt we strive to work with the hottest startups in tech… so we can offer our candidates the most lucrative opportunities. Our newest client is a disruptive…
Senior Customer Success Manager - Marketing TechnologyThe Company Recently launched in the UK, this is an opportunity to join an exciting pre-IPO SaaS vendor as the first Customer Success Manager…
Customer Success, Senior Manager Germany Salt are partnered with a US-based business who are going through high-growth and seeking a Customer Success Senior Manager who will be their first person…
Customer Success Manager Salt is partnered with an exciting business who have built an advanced analytics platform which collates billions of pieces of e-commerce data daily. Their customers are FMCG…
Senior Customer Success Manager Salt is partnered with an exciting business who have built an advanced analytics platform which collates billions of pieces of e-commerce data daily. Their customers are…
Customer Success Manager - MilanThe Company A growing technology business at the forefront of innovation, this SaaS vendor is currently expanding rapidly across Europe. Their pioneering enterprise technology is used…
Customer Success Manager - StockholmThe Company A growing technology business at the forefront of innovation, this SaaS vendor is currently expanding rapidly across Europe. Their pioneering enterprise technology is used…
Customer Success Manager - MunichThe Company A growing technology business at the forefront of innovation, this SaaS vendor is current expanding rapidly across Europe. Their pioneering enterprise technology is used…
Both Account Managers and Customer Success Managers work to build relationships with clients to ensure satisfaction and retention, but their roles are slightly different. An Account Manager will manage a customer’s sales account and sell them the products and services they need. They will research a client’s company and its objectives in order to see what products and services will best help them meet those goals, and pitch these to them.
Conversely, a Customer Success Manager will onboard clients, working closely with them to address any questions or issues they have with existing products or services. They will also train clients on how to use such products—e.g. software applications—enabling businesses to run as efficiently as possible. However, although there are acute differences between the two there are many overlaps as well, meaning many job roles will contain a mix of the core tasks highlighted above.
Customer Success Manager | £45,000 - £65,000, plus £20,000 bonus (commissioned) |
Account Manager | £25,000 - £50,000, plus £15,000 bonus (commissioned) |
Account Manager – IoT, Embedded | £60,000 - £80,000, OTE of £110,000 |
Account Management and Customer Success roles are in huge demand. A 2018 study by LinkedIn found that Customer Success and Account Management jobs were the third and tenth most promising job roles around respectively. This is no surprise when you consider the importance of client retention to a company’s success, so those with the right skills should have no trouble securing themselves a role in these areas.
One way the Account Management landscape is being altered is through increased use of software and tools allowing direct collaboration with clients. These tools also allow for a more proactive management approach in order to identify the priority needs for individual clients as well as planning campaigns month in advance in order to add value and ensure a transparent relationship with the client.
Future prospects for Account Managers and Customer Success Managers depend massively on performance. Both have the chance to gain salary rises or promotions if their work is good, and next steps in your career path will likely lead to Account Director roles.
To flourish in an Account Management or Customer Success Management role, there are certain abilities you’ll need. For both, excellent communication skills are required, as you’ll either be pitching to clients or explaining to them how certain products work. Analytical skills are also a must, as Account Managers will be required to research into which products and services are most suitable for a client, whilst Customer Success Managers will need to analyse whether existing products should be updated or not. You’ll also need the ability to work under pressure, as well as project management skills.
Employers will want to see proven experience of working with a portfolio of accounts and a good track record of meeting targets—e.g sales targets for an Account Manager. For both roles, you should be able to show how exactly products you pitched to or educated clients on have benefited them, using figures to back these assertions up.
Make sure you comprehensively research the company you’re interviewing for—being able to outline how you’d improve their processes would be highly beneficial. You should also be prepared to answer questions on topics like previous career challenges, as well as how you go about meeting targets and managing client expectations.
A degree in business administration or a related field is usually required for most Account Manager or Customer Success Manager roles, although many do go into these positions with degrees in subjects like law and marketing. Work experience is just as crucial, however, and employers typically like to see anywhere between 1 to 5 years experience in a similar type of role.
My Universe is… Technology and as a member of the Tech Perm team, I recruit within IT Infrastructure, IT Security, PM/BAs, Trading technologies, and Quants. How can you add value to our clients and candidates?I bring with me 12 years of high-touch, consultative executive search experience covering Technology within Financial Services, coupled with 8 years More...
Going ‘back to work’ this year looks different for most. Although we may be more accustomed to working from home, this new way of working still poses its challenges. We’re sharing our morning routine tips because by introducing a simple routine, we can boost happiness, increase productivity, reduce stress levels and start the day on More...
For our latest instalment of our Diversity and Inclusion interview series, we were pleased to speak with Sasha Scott, CEO and Founder of Inclusive Group, one of the top 10 diversity companies in the Global Diversity List 2020. Sasha Scott is an expert in diversity, bias, inclusivity and managing psychological health. Sasha’s reputation has grown More...
My Universe is… Digital Marketing Fun fact about me… I FINALLY learned how to drive in 2020! It only took 30 years and moving to Texas to get behind the wheel. At the weekend I love to… Take advantage of my (newly acquired) Texas State Park Pass and go hiking, biking, or swimming. My best piece of advice is… More...
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.