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Channel Performance & Optimisation Analyst
London/ Remote
12 months contract
£40 per hour/ 40 hours per week
Salt have partnered with a global hospitality company who are looking for a Channel Performance and Optimization analyst to join their team. This role within the Channel Performance and Optimisation team will play a part in supporting the strategic direction of the team. It will also support a number of key deliverables for the team and on behalf of the overall business whilst supporting all tactical changes being made to our routing & configuration for all channels including inbox set up and permissions.
The ideal candidate will be analytical, highly organised, and an excellent communicator. They will have a good understanding of customer experience and customer experience technologies across all channels, Phone (Genesys), IVR, Chat, Email and Social and how technology is utilised to deliver effective customer journeys. They will bring thought leadership and utilise data to define the path forward across all channels ensuring a smooth and seamless experience for all.
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Upload your CV to our database.
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