Customer Journey Optimisation Manager

Role: Customer Journey Optimisation Manager

Location: Amsterdam

Contract length: 6 month initial

Day Rate: €480 via LTD

Salt are working to build out the digital capabilities of one of the best known & most influential companies in the world.

We are looking for a contractor, with a strong CRO background, for a 6 month initial contract working in the fast paced Amsterdam office.

The main goal of the role is to optimise the performance of the ecommerce site, particularly form submission fields (eg postcode entry in regional formats etc).

The main tools used are Adobe Analytics & decibel, experience of these is a must.

Requirements:

• Map out all website issues (poor button position, submission box rejecting regional formatting, etc) in the submission processes and prioritize urgent issues to dev team.
• Deep dive into various input channels from session replay to CS to understand the issues and plot out solutions to the outliers in bi-weekly sprints with the wider team.
• Test different approaches to maximize market profitability and conversion.
• Map out missing opportunities within market performance and work with the analytics team to resolve.
• Maintain check-out KPI report- optimizing local outliers by reducing buying journey errors across Delivery & Payment flows.

This role is 100% based in Amsterdam, no remote working considered.

Interested? Hit apply! Or Send your CV to Agee @ welovesalt . com

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