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Role: Customer Insight Analyst (Digital Analytics Manager)
Location: London
Day rate: £350 via LTD
Contract length: 6 month initial
This role will be using information gleaned from “Voice of the Customer” data and other sources to make improvements to the overall customer experience
The Customer Insight Analyst will then be looking at how many of these types of complaints there might be, what the cost of rectifying them is, what the return on investment will be and whether that will in turn increase NPS.
This individual will be able to extract and interrogate data and present recommendations back to the business.
Must have experience using Adobe analytics.
Familiarity with voice of the customer platforms essential – Foresee, Medallia etc.
An experience of session replay technology would also be useful – Clicktale, Decibel Insight.
What does the role involve
The Ideal candidate
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Upload your CV to our database.
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