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Purpose of the Role
To manage the contact, liaison and SLA performance management of our Online Contact Centre, delivering 90% C-SAT – 80% NPS in conjunction with our Shop Customer Services team.
To champion and deliver the highest standards of customer service in line with our premium brand, working with the Contact Centre, Online and Operations teams to ensure brand enhancing recovery as required.
To deliver effective planning to ensure we are prepared for the numbers of contacts that our ambitious commercial plans will generate.
To work with the online team and key stakeholders to analyse the key contact issues and provide upstream solutions to reduce future contacts and improve customer satisfaction.
To support the Innovations Manager to deliver effective stock management, maximising availability, sales opportunities and minimise customer disappointments.
Day to Day
Key Competencies/Characteristics…
If keen to apply, email CV to tbradley@welovesalt.com.
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Job Reference: JO-1810-141157
Salary: £150.00 - £250.00 per day
Salary per: Day
Job Duration: 12 Months
Job Start Date: 22/10/2018
My luxy fashion retail client is looking for a junior dynamic Product Copywriter to join their team on a rolling contract for holiday cover. The aim of this on-site contracting…
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Up to £25000.00 per annum + BenefitsUpload your CV and one of our consultants will be in touch with you as soon as possible.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.