Italian Digital Engagement Executive

My Client is a leading Fintech organisation who have had huge successes and have grown with great speed to the extent of having over 1 million registered users across the UK, and across Europe.

They are now on the hunt for an Italian user engagement executive to help nurture their fast-growing community of users and be a strong part of their team. If you’re up for learning in a quick, exciting Fintech, get in touch!

What the job entails:

• Manage the community in Italy and the UK using their CRM system
• Keeping users happy using industry leading communication and best practices.
• Fast and accurate translation and creation of Italian assets (blogs, social posts etc)
• Reporting on market needs and issues and deploying efficient solutions for each
• Conduct research on consumer behaviour, user experience and social trends
• Manage and moderate all Italian online channels
• Become the spokesperson for users by reporting user feedback to head of team
• Assist in the operation of all Italian events and marketing activations.
• Assist marketing team with all product launches in the UK and Italy
• Work closely with community manager for event planning and execution

Requirements:

• Educated to degree level with native fluency in Italian
• Fluent in Speaking English
• Excellent time management and organisational skills
• Knowledge of Agile working methods
• Excellent understanding of mobile technology and Fintech
• Minimum of 6 months using a CMS system (Sales Force or similar).
• Research and reporting skills. Use of Microsoft Office Suite
• Minimum of 12 months Italian customer service experience (on/offline)

Keen to find out more?

Apply now: egardiner@welovesalt.com

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