CRM Assistant

Salt’s client, a UK Leading Retailer is on the hunt for a self-driven CRM Strategy Assistant to join their team on a two month contract position. Within this role, you will be actively involved across a broad range of initiatives and will get great exposure to a number of marketing channels in addition to email which makes it an amazing opportunity for a driven-candidate determined to build up their skill sets and expertise.

Reporting directly to the CRM Contact Strategy manager, the candidate will work collaboratively with external suppliers and cross-collaboratively with the various internal departments in the company. This is to ensure you have the support you require to deliver seamless customer journeys across multiple touch points.

Requirements:

• Support and deliver the customer communication plan through to delivery and optimisation
• Support the CRM Contact Strategy manager in the scoping and planning of all customer lifecycle led communications
• Collaborate effectively with internal team members to deliver a robust test and learn plan which can then be presented back to key stakeholders.
• Conduct a weekly review on the performance of active CRM initiatives and generate actionable insights using a suite of in-house tools
• Provide potential new ideas for automated activity across email and push notifications with the view to expand into all marketing channels.
• Maintain a strong relationship with external agencies, ensuring a constant flow of communication and updates on projects in progress.
• Maintain a strong relationship with internal stakeholders to enable the delivery of the CRM Strategy roadmap.

Experience:

• Experienced working within a similar CRM assistant level role
• Previous experience with Adobe, FastStats and PowerBI will be viewed favourably
• Driven to build up your email marketing experience
• Ability to build and maintain relationships with internal and external stakeholders
• A confident communicator
• Excellent organisational skills and the ability to prioritise workloads and work to strict deadlines.
• Previous HTML experience required

If you think you would be a great fit for this opportunity, I want to hear from you. Send your CV to – cfanning@welovesalt.com

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