CRM Specialist – Outside IR35

Greater London Contract / 12 Months £200.00 - £250.00 per day
Salt’s client, a Luxury Online Retailer is on the hunt for a driven CRM Specialist to join their team on a 12 month, immediate starting contract position. In this role, you will oversee retention, loyalty and acquisition delivery across the business. You will manage multi-channel marketing promotional campaigns across email, push, direct mail, referral and inserts. This is a remote operating role for the foreseeable, with a projected return to the London office later in the year which will require 2 days min of in-house work.

Key Requirements:

  • Oversee the setting up and testing of behaviourally triggered email and app push messages in the campaign management tool.
  • Develop the referral program and working with their third party provider to improve with A/B testing, imagery refreshes, reporting and broadening exposure of the program.
  • Work cross-collaboratively with the design, store teams, warehouse and printers, managing the end-to-end production process to produce and achieve compelling content.
  • Hold direct responsibility for the email calendar and testing plan.
  • Work with the CRM Coordinator to push innovation and development of BAU emails
  • Oversee responsibility for the use of their in-house promo tool to support essential promotional campaigns.
  • Lead in the efforts to improve the NPS process for online and store – managing survey sends and internal reporting for the business.

Key Skills:

  • Hold prior experience managing multichannel CRM campaigns.
  • Experienced in using a range of email service providers, eg. Responsys.
  • Ability to implement, review and adapt a strategy in line with business goals.
  • Hold a problem-solving mindset, with the ability to combine analytical capabilities and creative thinking to generate practical insights and solutions.
  • You will be commercially minded and can effectively identify opportunities and risks across the business.
  • Prior experience working in Luxury, Fashion and Retail industry space is preferred but non-essential.

If you are immediately available and feel that you would be a great fit for this position, I want to hear from you. Email a copy of your CV to and let’s have a chat!

Job Information

Job Reference: JO-2105-200447
Salary: £200.00 - £250.00 per day
Salary per: day
Job Duration: 12 Months
Job Start Date: ASAP
Job Industries: CRM & Email
Job Locations: Greater London
Job Types: Contract

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