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Head of CRM
£80,000 – £92,000 + 20% bonus
A leading consumer brand based in London are looking for a Head of CRM to join their existing marketing team of 30, to develop and enhance their CRM capabilities. You will manage a team of 5 from day one and will be tasked with building this out further, in line with their digital transformation goals.
The company started their transformation around 6 months ago now – and are now looking for a CRM leader to enhance their CRM offering. The business have already implemented Salesforce – so having previous experience would be ideal!
Responsibilities
· Working closely with the Marketing Director, you will implement engaging, creative and customer centric strategies
· Manage a team of 5, with a view of growing the team
· Work closely with the Data Strategy/ Planning team to incorporate personalisation into lifecycle campaigns
· Lead the strategy for CRM across their diverse product range
· Be the Salesforce champion across the business, and get the most out of the tool
· Produce clear plans for each quarter to deliver new customer focussed objectives
· Communicate with internal stakeholders as the business moves through the delivery of the new CRM programme
· Drive customer journeys across the broad media estate (App, Digital, email, SMS)
Requirements
· Ideally educated to degree level in relevant subject
· Expert knowledge in CRM, Data Strategy, Campaign Management, Direct Marketing
· Experience of developing and executing CRM strategies
· Team management experience/ experience building high performing CRM teams
If you are keen on finding out more on this opportunity, please apply or send your CV to mchristie@welovesalt.com
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.