Upload your CV
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.
See available jobs in CRM & Email
That job has expired. Here are some similar roles:
Head of Retention
£60,000 – £70,000
Wellness & Beauty brand
A leading wellness and beauty brand are looking for a Head of Retention to join the business at an impressive stage of growth. You will lead all things CRM for the business and will be tasked with building a high performing CRM team.
This DTC brand have been performing brilliantly over the last 5 years and are now looking to take the next step in their journey.
This is a strategic position and you will work closely with the Head of Digital and Marketing Director to create an awesome global CRM & Loyalty strategy.
Responsibilities
· Design and deliver a Global CRM strategy
· Manage and create a loyalty programme to reward customers
· Work with Digital, Marketing and Operations to continuously improve the end-to-end customer experience
· Ensure members/ customers remain engaged throughout their post purchase lifecycle
· Create, own and develop a new referral programme
· Lead and manage the CRM and E-Marketing teams, providing leadership, motivation and development
· Lead relationship with agency partners and identify new partnership opportunities.
Experience
· Experience in CRM/ Retention roles ideally within retail/ecom/DTC/ subscription brands
· Experience managing teams
· Strong Loyalty background
· Ideally educated to degree level
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.