Head of Retention – £70,000

Greater London Permanent £60000 - £70000.00 per annum

Head of Retention

£60,000 – £70,000

Wellness & Beauty brand

A leading wellness and beauty brand are looking for a Head of Retention to join the business at an impressive stage of growth. You will lead all things CRM for the business and will be tasked with building a high performing CRM team.

This DTC brand have been performing brilliantly over the last 5 years and are now looking to take the next step in their journey.

This is a strategic position and you will work closely with the Head of Digital and Marketing Director to create an awesome global CRM & Loyalty strategy.

Responsibilities

· Design and deliver a Global CRM strategy

· Manage and create a loyalty programme to reward customers

· Work with Digital, Marketing and Operations to continuously improve the end-to-end customer experience

· Ensure members/ customers remain engaged throughout their post purchase lifecycle

· Create, own and develop a new referral programme

· Lead and manage the CRM and E-Marketing teams, providing leadership, motivation and development

· Lead relationship with agency partners and identify new partnership opportunities.

Experience

· Experience in CRM/ Retention roles ideally within retail/ecom/DTC/ subscription brands

· Experience managing teams

· Strong Loyalty background

· Ideally educated to degree level

Job Information

Job Reference: JO-2110-247401
Salary: £60000 - £70000.00 per annum
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: CRM & Email
Job Locations: Greater London
Job Types: Permanent
Job Skills: CRM, loyalty, retention

Here are some related jobs

×
UK

Upload your CV

Upload your CV to our database.

  • Max. file size: 5 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK