Research & Insight Manager – £40,000

CRM & Email

Greater London Permanent £35000.00 - £40000.00 per annum

Insight & Research Manager – Customer Policy £40,000

A leading transport business are looking for a Insight & Research Manager to join their Central London team.

You will be responsible for the Market Research budget to fulfil customer research projects and to support the wider business initiatives. As this is a small but growing team, you will also manage all adhoc market research projects, including NPS/ CSS.

You will also be tasked to develop internal and external policies that impact on customer experience. Although prior policy experience would be great, this is not essential!


· Utilise insight to create business reports and feedback to stakeholders

· Support the delivery of service improvements cross-functionally to grow customer satisfaction and revenue

· Using research, market analysis and customer feedback, identify how the business should be developed to realise revenue and profit goals

· Undertake ad-hoc customer improvement initiatives based on insight including creation of business cases

· Work with stakeholders to develop customer experience policies and work with relevant teams to implement changes


· Ideally educated to degree level in relevant subject

· Experience in a research/ insight position

· Either agency or client side exposure

· The ability to communicate with senior stakeholders

· Data driven and analytical approach to work

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website

Job Information

Job Reference: JO-1905-148524
Salary: £35000.00 - £40000.00 per annum
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: CRM & Email
Job Locations: Greater London
Job Types: Permanent
Job Skills: Data, insight, Policy, research

Here are some related jobs

CRM & Email

Campaign Marketing Manager

Campaign Marketing Manager - London - £50-55K plus Bonus THE COMPANY My client is a leading video B2B SaaS video management platform based in London, Cambridge, and the US. The…

£50000.00 - £55000 per annum + 10% Bonus
CRM & Email

CRM Manager – Retail – £45,000

Global CRM Manager | Global Retailer | £45,000 A leading Retail business are looking for a Global CRM Manager to join their London office to plan and deliver a CRM…

£40000 - £45000.00 per annum
CRM & Email

Senior CRM Executive – £35,000

Senior CRM Executive/ Email Marketing Executive£30,000 - £36,000 A well-known and highly respected online business are looking for a motivated Senior CRM Executive to join their established CRM team. Your…

£30000.00 - £35000 per annum + bonus and benefits

Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.