Senior CRM & Loyalty Manager – Fashion Marketplace – £65,000

Senior CRM & Loyalty Manager

£50,000 – £65,000

An online luxury marketplace are looking for a Senior CRM & Loyalty Manager to join their growing team. They have recently hired some impressive individuals from the likes of Nike, Adidas & JD Sports who are transforming the business digitally.

The company has some office space in London, but are a remote first business.

You will be the first CRM hire in the business and will be tasked with building a high performing team from day one!

Responsibilities

• Create, plan and execute the CRM strategy across email and app including the CRM calendar, lifecycle and seasonal campaigns
• Supporting CRM growth through the optimisation of programmes and the identification of new campaigns & channels
• Lead the CRM roadmap with a detailed customer contact strategy
• Drive customer engagement and work closely with the Growth and Brand teams
• Build a high performing CRM team from scratch – ideally 2 by the end of the year
• Be the subject matter expert within the business across CRM & Loyalty

Experience

• Experience building/ managing high performing CRM teams
• Experience running complex CRM & Loyalty campaigns
• Passion for fashion/ retail/ ecommerce
• Ideally educated to degree level