Senior CRM & Loyalty Manager – Fashion Marketplace – £65,000

Greater London Permanent £50000.00 - £65000 per annum

Senior CRM & Loyalty Manager

£50,000 – £65,000

An online luxury marketplace are looking for a Senior CRM & Loyalty Manager to join their growing team. They have recently hired some impressive individuals from the likes of Nike, Adidas & JD Sports who are transforming the business digitally.

The company has some office space in London, but are a remote first business.

You will be the first CRM hire in the business and will be tasked with building a high performing team from day one!


  • Create, plan and execute the CRM strategy across email and app including the CRM calendar, lifecycle and seasonal campaigns
  • Supporting CRM growth through the optimisation of programmes and the identification of new campaigns & channels
  • Lead the CRM roadmap with a detailed customer contact strategy
  • Drive customer engagement and work closely with the Growth and Brand teams
  • Build a high performing CRM team from scratch – ideally 2 by the end of the year
  • Be the subject matter expert within the business across CRM & Loyalty


  • Experience building/ managing high performing CRM teams
  • Experience running complex CRM & Loyalty campaigns
  • Passion for fashion/ retail/ ecommerce
  • Ideally educated to degree level

Job Information

Job Reference: JO-2203-253386
Salary: £50000.00 - £65000 per annum
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: CRM & Email
Job Locations: Greater London
Job Types: Permanent
Job Skills: CRM, CRM Campaign, Email, loyalty

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