Oh no! This role has already been filled.

Don't worry, we have lots of other exciting jobs for you!

See available jobs

That job has expired. Here are some similar roles:

Director of CRM – London

Greater London Permanent £90000 - £100000.00 per annum + bonus and benefits

Director of CRM – Global Retailer – London – £100,00

A leading retailer based in Central London are looking for a Director of CRM to come and roll out a Global CRM Strategy across all markets. You will walk in to an established team of 8 and will be tasked with taking the business through digital and CRM change.

Working closely with the Chief Customer Officer you will define and shape the future loyalty proposition and implement this across different regions. This role will be key in the digital transformation and will transform the way the business communicates with their customers.

CRM Director Responsibilities

  • Define and develop the global CRM strategy
  • Optimise the existing Loyalty programme, but be the person behind new ideas
  • Establish and develop the global CRM community within the business, sharing best practice
  • Review all systems and Customer Experience touch-points and make recommendations on the performance
  • Keep senior stakeholders engaged in the CRM and Digital transformation
  • Manage direct costs in line with budget agreements and establish appropriate control over global CRM investment
  • Manage a team of 8 – with the view of growing this in 6 months

CRM Director Experience

  • Ideally educated to degree level
  • Seasoned CRM leader, with experience ideally from an ecommerce, or retail environment
  • Experience of growing and overseeing high performing CRM teams
  • An effective leader able to create buy-in and influence across a large number of stakeholders
  • Commercially driven with a focus on data and insights
  • Implemented global CRM and Loyalty strategies
  • Excellent understanding of CRM, loyalty, ecommerce, social media and paid media

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/.

Job Information

Job Reference: JO-1808-138689
Salary: £90000 - £100000.00 per annum + bonus and benefits
Salary per: annum
Job Duration:
Job Start Date:
Job Locations: Greater London
Job Types: Permanent
Job Skills: CRM, Director, loyalty

Here are some related jobs


Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.