Digital Platform Manager – Demandware

My client is on the hunt for a hands-on platform manager who has great soft skills to work on a new team who manage their Salesforce Commerce Cloud (Demandware) platform on an interim contract that could extend long-term. Succesful candidate must have Demandware administration experience configuring and managing the platform. You might also be from a development background but are now happy to work in a supporting platform manager role.

Role Summary

Actively collaborate and build relationship with customers on all aspects of delivery to ensure the end to end deliverable is aligned to meet the current and future needs of the customers. Demandware (SFCC) Administrator will be responsible to enable and optimise the platform through delivery of features, enhancements and trusted advisory serves to affiliates. Working across all delivery teams, the platform enablement team will work and help other delivery team to improve the quality of services that we provide to their customer. Automation of the supported process, reduce waste, to ensure operational perfection, efficiency and improve customer experience.

Key Responsibilities

· Enabling local markets to deliver effectively by configuring and managing features locally.

· Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet markets business needs. Anticipate client needs and formulate solutions to client issues.

· Managing data ingestion and ensuring market are able to deliver.

· Configuration of the digital platform across all key products that comprise the technology stack.

· Automation of key processs to allow market to self-seve.

· Communication release notes of the platform to ensure all markets are aware of the capabilities that are available. (i.e. impact of Salesforce release, integration, configuration triggered by product team which affects live markets)

· Acting as innovation Ambassadors, working with local markets to help them make sensible decisions about using the products within the platform.

· You will teach, mentor and share knowledge, improve processes and develop systematic solutions to problem / repetitive patterns.

Soft Skills:

· Proven ability to prioritize activities, well organized and able to deliver on-time.

· Proven ability to manage conflict and prioritisation in an ambigious setup.

· Demonstrable first class stakeholder engagement experience.

· Organized, enthusiastic, professional and exception communication skills.

· Ability to connect well with people of different backgrounds; capability in navigating different parts of an organization (e.g., sales, marketing, product).

· Ability to multi-task under pressure and work independently with minimal supervision and guidance.

Technical Skills:

· 24 months of Demandware (Salesforce) configuration / merchandising / data management experience in the last 3 years

· Mastery of ecommerce implementation specifically on Demandware (Salesforce) platform, MVC Pattern, and Eclipse

· Good understanding of object oriented programming, relational databases

· Experience developing solutions sets in B2B/B2C Content Management and eCommerce

· Experience and understanding of content/solution in Salesforce.

· Understanding of all Administrative options/tasks/interfaces available in Business Manager.

· Knowledge of the concepts of price and inventory, and had experience to set up feeds and processes for these on projects.

· Experience and full lifecycle involvement Agile methodologies and practices (Scrum, Kanban).

· Retail and Digital Commerce domain experience would be a plus.

· Experience with JIRA or similar ticketing syste

The Team Digital Platform Operations, known to most as DPO, is a new team that is part of my client’s new Digital Technology function. They are currently building a new cutting-edge platform to support their new line of products and DPO will play a big part of this journey by protecting, operating, improving and automating this platform. If you are passionate and interested in automation, cloud technology and eCommerce, I’m sure you will be interested to hear more about what my client are doing.

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