eCommerce Customer Experience Lead

Greater London Contract / 6 Months £500.00 - £600.00 per day + Inside IR35

My client is looking for a true eCommerce specialist to help guide and shape a number of their key digital projects over the next 6-months and has a passion for Customer Experience.

This is a 6-month contract which has been determined inside IR35 and is going to be based in their London office 2 days a week.

As part of this FMCG company’s eCommerce team, the Customer Experience (CX) Lead is responsible for the management, planning and activation of the new experiences in order to deliver the brand’s program KPIs.

My client is looking someone with at least 5 years’ experience in an eCommerce environment who has a strong graps of CX and can lead projects and work with a variety of stakeholders.


-Analyze data, customer feedbacks & benchmark best practices to build the brand’s customer experience initiatives

-Develop business requirements including strategic coordination of cross-channel stakeholders

-Provide briefing to creative agencies or internal UX/UI resources and ensure solutions meet business requirements

-Follow the initiatives implementation from design to deployment in the market

-Support markets local initiatives by providing solid eCommerce expertise and by ensuring a consistent customer experience


  • At least 5 years in eCommerce/digital ideally in building new CX
  • Great understanding of acquisition & retention programs/mechanism
  • Experience of driving UX & Design, Content, and Marketing stakeholders
  • Experience of working with development teams
  • Solid Project Management skills
  • Familiar with Analytics & behavioral analysis tools (Google Analytics and Hotjar)

If keen to apply, email CV to for more info!

Job Information

Job Reference: JO-2212-329363
Salary: £500.00 - £600.00 per day + Inside IR35
Salary per: day
Job Duration: 6 Months
Job Start Date: 02/01/2023
Job Industries: eCommerce Jobs
Job Locations: Greater London
Job Types: Contract

Here are some related jobs


Upload your CV

Upload your CV to our database.

  • Max. file size: 5 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.