eCommerce Lead

My client, a global leader in the FMCG space, is on the hunt for an eCommerce Lead with strong background in Customer Experience to join their growing eCom function on a rolling 6-month contract, based out of Central London.

This will be a hybrid role, involving some office and remote work. The client is open to more remote-based candidates however as well.

Day to day you will be…

-Analyze data, customer feedbacks & benchmark best practices to build out new customer experience initiatives, including a new membership and loyalty offering

-Develop business requirements including strategic coordination of cross-channel stakeholders

-Provide briefing to creative agencies or internal UX/UI resources and ensure solutions meet business requirements

-Follow the digital initiatives implementation from design to deployment in the market

-Maintains a conversion rate optimization mindset in any discussion

-Support markets local initiatives by providing solid eCommerce expertise and by ensuring a consistent customer experience

Profile:

• At least 5 years in eCommerce/digital ideally in building new features or in conversion rate optimization activities
• Great understanding of acquisition & retention programs/mechanism
• Experience of driving UX & Design stakeholders
• Experience of working with development teams
• Solid Project Management skills

Details

• – 6-month contract
• – Inside IR35
• – London office with Hybrid working set up
• – Paying up to £600 a day via umbrella company

If keen to learn more, email CV to tbradley@welovesalt.com for more info!