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My client, a global leader in the FMCG space, is on the hunt for an eCommerce Lead with strong background in Customer Experience to join their growing eCom function on a rolling 6-month contract, based out of Central London.
This will be a hybrid role, involving some office and remote work. The client is open to more remote-based candidates however as well.
Day to day you will be…
-Analyze data, customer feedbacks & benchmark best practices to build out new customer experience initiatives, including a new membership and loyalty offering
-Develop business requirements including strategic coordination of cross-channel stakeholders
-Provide briefing to creative agencies or internal UX/UI resources and ensure solutions meet business requirements
-Follow the digital initiatives implementation from design to deployment in the market
-Maintains a conversion rate optimization mindset in any discussion
-Support markets local initiatives by providing solid eCommerce expertise and by ensuring a consistent customer experience
If keen to learn more, email CV to email@example.com for more info!