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ECOMMERCE OPERATIONS MANAGER

London – Luxury Fashion

My client, perhaps one of the most iconic brand names in fashion today, is on the hunt for an Ecommerce Operations Manager, to join their EMEA Ecommerce & Omni-Channel team, based in London.

This is a multidisciplinary role, where the primary purpose is to ensure the efficient and effective operation of the brands EMEA and global ecommerce sites and omni-channel processes. We are looking for an energetic and enthusiastic team player, who is able to work in partnership with multiple stakeholders in a business, and thrives in a fast-paced environment.

The roles responsibilities are based on the below:

Ecommerce

  • Day-to-day responsibility for the efficient running of the EMEA ecommerce websites, including tools, processes and procedures
  • Partner with cross-functional teams (customer service, warehouse operations, logistics, loss prevention, retail operations and ecommerce IT) working together to deliver excellent customer experiences
  • Key partner for 3rd party vendors, ensuring smooth and productive working relationships and processes
  • Subject matter expert in the ecommerce platform, systems and tools, working to support cross-functional teams & advise on process
  • Supporting projects with UAT where required, ensuring accuracy and that all timelines are met
  • Using insights and analysis to investigate any potential issues throughout the end-to-end customer journey, and suggesting opportunities for improvement (with a particular focus on checkout and payments)
  • Building and distributing ecommerce operations reports, summarising and providing analysis and insight into trends

Omnichannel

  • Day-to-day responsibility for the efficient running of omni-channel processes and procedures
  • Subject matter expert in the in-store assisted selling app, and owner of EU enhancement backlog
  • Managing the operational roll-out of new features & omni-channel projects, ensuring all business teams are up-to-date and communication is clear
  • Managing documentation in relation to omni-channel operations processes & ensuring this is up-to-date and maintained

The ideal candidate will possess the following:

  • 5+ years’ experience within a similar E-commerce / Omni-Channel operations role, preferably in fashion retail
  • Experience working across multi-lingual, multi-currency sites
  • Experience working across omni-channel initiatives such as collect in store
  • Experience working with customer service, loss prevention, logistics and payments
  • Experience managing project roll-outs
  • Detail-oriented with strong organisational and people management skills, able to work well to deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage and build great relationships with both internal and external stakeholders

If you’re a globally-minded individual, with a passion for fashion and working within a creative and fast-paced environment, please apply today.

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Job Information

Job Reference: JO-1909-154044
Salary:
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: eCommerce Jobs
Job Locations: Greater London
Job Types: Permanent

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