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Head of Digital and eCommerce

eCommerce Jobs

Greater London Contract / 3-6 months £600.00 - £800.00 per day

The role:

My client is on the hunt for an exceptional Global Head of Digital & eCommerce. This role is responsible for scaling the Global digital platform and delivering brilliant experiences through all of the B2C, B2B and partner websites.

You will lead the global delivery of product launches and digital initiatives, including the implementation of the Digital Roadmap to provide best-in-class digital capability and experiences; eco-systems for innovative new products; and working with practices such as lean, agile, devops and user centric design. You will work closely with your colleagues to integrate and optimise omni channel experiences for customers and partners.

Responsbilities

  • Own and drive the Digital & eCommerce vision and strategy, ensuring all channels, customers and partners are supported by a world-class and scalable digital experience
  • Actively manage the Digital Roadmap and strategic planning process, securing funding for key initiatives, gaining stakeholder support and delivering to time and budget
  • Accountable for the digital P&L, driving the eCommerce strategy and ensuring traffic, journeys and conversion are optimised to become the largest and most profitable channel for the business
  • Accountable for the self service strategy, creating simple and intuitive account management capability that drives channel shift from assisted channels and creates further opportunities to engage customers
  • Manage and continually improve the usability, design, content and conversion of the website, owning the content and design platforms and playbooks, to maximise opportunities to delight and convert customers whilst driving team efficiency and site performance
  • Accountable for the planning, development, testing and delivery of digital capability using the appropriate agile approach, leading decision making and alignment with the leadership team and key stakeholders
  • Own the IA strategy, using research, data and customer feedback to create intuitive navigation and natural product and service eco-systems that are personalised to our customer needs and segments
  • Work closely with all data and insight partners, actively listen to customer feedback, and monitor global best practice, to test and introduce customer-centric innovations that differentiate the digital experience
  • Manage platform performance delivering market leading performance, availability and incident rates
  • Constantly leverage data and map customer journeys and lifecycles, to understand behaviours and personalise experiences that drive engagement and conversion
  • Work closely with your Global Customer & Digital peers, driving seamless integration between direct channels and seeking opportunities to improve every touch point and interaction
  • Play a pivotal role in the design of the CRM platform architecture, working closely with Technology and CRM design, to ensure its seamless function and data capture across the organisation
  • Establish effective working relationships with Partners and internal partner managers, efficiently delivering all aspects of the organisation’s digital customer experience
  • Establish a strong and collaborative working relationship with the commercial and marketing teams to maximise the impact of conversion on all marketing and trading activity
  • Manage 3rd partner technology and service providers to establishing strong partnerships and shared values and work ethos to deliver the highest quality output
  • Develop and maintain a high performing, award-winning team, where they attract and retain top talent, achieve high engagement scores and are respected by stakeholders
  • Create a culture of collaboration and agility, with a relentless focus on the customer, data and innovation to deliver and continually optimise brilliant experiences
  • Identification and management of all digital tools for internal and external digital management, across all platforms and countries, that enable clear and transparent access to backlogs, demand and resource management
  • Constantly seek to improve and re-engineer team and stakeholder processes to drive efficiency and increased productivity
  • Proactively share performance reports, analysis and insights on the Digital performance KPIs and customer base, establishing strong communication channels to help the rest of the organisation understand and leverage the channel

If keen to hear more, please email CV to tbradley@welovesalt.com.

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Job Information

Job Reference: JO-1901-144235
Salary: £600.00 - £800.00 per day
Salary per: day
Job Duration: 3-6 months
Job Start Date: 04/02/2019
Job Industries: eCommerce Jobs
Job Locations: Greater London
Job Types: Contract

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