Customer Marketing Comms Manager

Marketing & Communications

Europe Contract / 6 month initial

Role: Customer Communications Specialist

Location: Surrey

Day rate: up to £250 via LTD

Contract length: 6 months

Purpose of the Role:

The purpose of this role is to support the Customer Communications team, by producing on and offline communications for existing customers

You’ll be joining a team of people united in living the company’s values, doing the right thing for customers, keeping things simple and being extraordinary together.

Responsibilities:

  • Delivering exceptional, multi – channel, customer facing communications to existing customers, achieving successful campaign development and delivery
  • Responsible for ensuring that all communications are created/amended to meet legal and regulatory requirements
  • Influence and manage stakeholder relationships to drive and measure strategic and operational change across the Business that is compliant and customer centric
  • Develop excellent customer communications based on strategic, commercial and competitive environment and prioritise work across several initiatives on an ongoing basis
  • The ability to write operational copy on a variety of digital and print outlets
  • Manage and report project spend across relevant business case driven change

Skills Needed:

  • Stakeholder management
  • Ability to create and deliver innovative and substantive written or creative changes in business processes to drive best in class communication
  • Strong industry knowledge across customer experience, regulation, document composition, print capability, postal markets and digital platforms
  • Copywriting
  • Exceptional written and communications skills
  • Strong interpersonal / influencing and negotiation skills that will enable a consistent approach to change
  • Experience of designing, creating and delivering best in class customer communications

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Job Reference: JO-1807-138350

Salary:

Salary per: Day

Job Duration: 6 month initial

Job Start Date: ASAP

Job Type:

Job Location:

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