Customer Marketing Comms Manager

Role: Customer Communications Specialist

Location: Surrey

Day rate: up to £250 via LTD

Contract length: 6 months

Purpose of the Role:

The purpose of this role is to support the Customer Communications team, by producing on and offline communications for existing customers

You’ll be joining a team of people united in living the company’s values, doing the right thing for customers, keeping things simple and being extraordinary together.

Responsibilities:

• Delivering exceptional, multi – channel, customer facing communications to existing customers, achieving successful campaign development and delivery
• Responsible for ensuring that all communications are created/amended to meet legal and regulatory requirements
• Influence and manage stakeholder relationships to drive and measure strategic and operational change across the Business that is compliant and customer centric
• Develop excellent customer communications based on strategic, commercial and competitive environment and prioritise work across several initiatives on an ongoing basis
• The ability to write operational copy on a variety of digital and print outlets
• Manage and report project spend across relevant business case driven change

Skills Needed:

• Stakeholder management

• Ability to create and deliver innovative and substantive written or creative changes in business processes to drive best in class communication

• Strong industry knowledge across customer experience, regulation, document composition, print capability, postal markets and digital platforms

• Copywriting

• Exceptional written and communications skills

• Strong interpersonal / influencing and negotiation skills that will enable a consistent approach to change

• Experience of designing, creating and delivering best in class customer communications

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://welovesalt.com/privacy-policy/.