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Digital Self-Service Manager – West London – £55-65K plus Bonus
THE COMPANY
My client is one of the UK’s largest brands and have an exciting, innovative arm of the business that offers an MVNO solution. Already their customer base for this division is approaching a million, so there is no better time to join!
Currently, they are looking for a Digital Self-Service Manager, experienced in innovative customer self-care across online, mobile and tablet. They now need a digital experience led manager who will work as part of their growing customer team, with a focus to help them improve their self-serve platforms and help customers service their needs in the most convenient way possible.
THE ROLE
This role is accountable for the online my account and app, tasked with the delivery of the overall self-service strategy and uptake targets. The role is responsible for delivery of registration, usage, engagement and ROI metrics and will work closely with the Customer Experience and Customer Service teams to reduce call volumes and propensity.
Our self-service capability is available across online and an app, and both have an enormous part to play in the vision of the company. They want more and more customers to use self-service, so we need someone who can understand how our customers think and behave and how to then engage them.
Key Responsibilities:
Please ONLY apply if you possess the following:
At least 3-5 years of relevant digital experience translating in to the following relevant skills;
Person Type:
Passionate about technology and new digital trends, Attention to detail, Great communicator & Customer focused
To apply for the Digital Self-Service Manager position, please click the ‘Apply’ button or email jmann@welovesalt.com
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.