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I am delighted to be partnering with a UK born technology start-up, as they search for a Customer Service Manager to join their growing global operation. Considered a leader in their lucrative space, and having just recently received yet another round of considerable funding, this brand seeks a motivated, CX focused Customer Service Manager to come on board and own a seamless online customer journey across various digital touchpoints.
Responsible for fielding inbound customer enquiries across channels encompassing email, chatbot and social media, the Customer Service Manager will have come from a similar role, where they lean on a variety of digital technologies and systems that contribute to the online operations. Given you will also be liaising with some 3rd party/outsources vendors (including call center’s), the ideal candidate will possess superior experience here.
There is a huge amount of cross-collaboration involved in this opportunity – you will work alongside internal and external personnel from the marketing, digital and technology teams, so a superior communication ability is required to succeed in this role, as well as an ability to build and maintain stakeholder relationships across all levels.
To be considered, candidates must have prior experience working with CMS (preferably Shopify), maintaining dashboards and utilising them to interpret insights, and ideally have experience within an omnichannel environment.