Online Customer Service Manager

Greater London Permanent £48000.00 - £50000.00 per annum

I am delighted to be partnering with a UK born technology start-up, as they search for a Customer Service Manager to join their growing global operation. Considered a leader in their lucrative space, and having just recently received yet another round of considerable funding, this brand seeks a motivated, CX focused Customer Service Manager to come on board and own a seamless online customer journey across various digital touchpoints.

Responsible for fielding inbound customer enquiries across channels encompassing email, chatbot and social media, the Customer Service Manager will have come from a similar role, where they lean on a variety of digital technologies and systems that contribute to the online operations. Given you will also be liaising with some 3rd party/outsources vendors (including call center’s), the ideal candidate will possess superior experience here.

There is a huge amount of cross-collaboration involved in this opportunity – you will work alongside internal and external personnel from the marketing, digital and technology teams, so a superior communication ability is required to succeed in this role, as well as an ability to build and maintain stakeholder relationships across all levels.

To be considered, candidates must have prior experience working with CMS (preferably Shopify), maintaining dashboards and utilising them to interpret insights, and ideally have experience within an omnichannel environment.

Apply now!

Job Information

Job Reference: JO-2103-198722
Salary: £48000.00 - £50000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Marketing & Communications Jobs
Job Locations: Greater London
Job Types: Permanent

Here are some related jobs

×
UK

Upload your CV

Upload your CV to our database.

  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK