See available jobs

Here are some similar roles:

Head of Web Chat

Greater London Permanent £60000.00 - £70000.00 per annum + Great Benefits

Head of Web Chat

The Client
My client is one of the leaders within the global consumer service industry. With a matrix organisation and many brands from technology to energy sitting under their remit; they now require a Head of Web Chat to drive them forward.

The Role
My client requires a Head of Web Chat to develop and manage the Web Chat strategy across their website and mobile app.

Main Job Responsibilities

  • Develop the strategy for WebChat across our website and mobile apps
  • Identify, develop and implement initiatives to significantly improve WebChat performance across sales and self-serve journeys, working in partnership with relevant Customer Operations teams
  • Monitor and report on WebChat performance and identify areas of improvements to meet commercial targets
  • Working with contact centre teams, develop the optimum operational model to support WebChat services and ensuring we maximise agent efficiency in web-chat conversions
  • Mange the relationship and commercial terms with our web chat platform provider

Key Skills and Experiences

  • Ability to engage, influence and win support of senior stakeholders
  • Ability to confidently manage multiple stakeholders and negotiate differences of opinion to provide best customer experience and business outcomes
  • Ability to manage multiple projects simultaneously
  • Creates and leads a diverse team, prioritises people leadership engages and supports in
  • First class communication and presentation skills (both written and verbal) with the ability to simplify complex information

To apply for the Head of Web Chat role, please click the “apply” button, or contact Dave Boyle on 0207 928 2525 or for more details.

Job Reference: JO-1703-120374

Salary: £60000.00 - £70000.00 per annum + Great Benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location:

Apply Now

Here are some related jobs


Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.