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Greater London Permanent £95000 - £120000 per annum

Head of Implementation

Are you passionate about Technology? Have you worked in exciting Tech or FinTech start-ups / scale-ups? Are you strategically minded with fantastic communication skills?

A dynamic and established London based FinTech, and global provider of working capital solutions for multinational corporate clients is looking for an Head of Implementation to join them. You will help build out the implementation team and work across the business and with senior stakeholders to drive strategy and help clients implement and utilise the working capital platform.

Head of Implementation – Responsibilities

  • Management and mentoring of team of 10-12 Implementation Leads, Consultants and Developers, ensuring high standards of delivery to clients
  • Implement/integrate new clients, including new products or upgrades to existing clients, into the working capital platform.
  • Leverage understanding/expertise of platform & product solutions and implementation life cycle to
  • Advise and influence the sale process and see through to onboarding with clients
  • Continuous root-cause analysis to help business drive sustainable and strategic solutions to target and onboard clients
  • Act as key external client-facing liaison from initial sales process through to BAU
  • Proactively communicate to post-implementation support to drive issues to resolution, ensure proper hand-offs
  • Build close working relationship with Technology teams to ensure common understanding of functional requirements, technical tasks, blockers
  • Drive knowledge sharing and best practice within the team
  • Project prioritisation and resource management
  • Keep close to every project to give guidance on risks and issues, ensuring quick escalations if required

Head of Implementation – Requirements

  • 10+ years of Implementation Consulting /Business Analysis/Project Management experience
  • Degree level Qualification
  • Experience in a similar position within a technology / FinTech company is HIGHLY DESIRABLE
  • Solid Technical understanding
  • Extensive people management experience and demonstrable experience working at board level
  • Flexibility and the ability to thrive in a high-pressure, fast-paced environment
  • Ability to deep dive into issues whilst keeping an eye on the big picture
  • Extensive experience on a variety of different software delivery projects building a solid understanding of software delivery lifecycle including Initiation, Analysis, Development, SIT, UAT through to post-implementation support
  • Good understanding of integration between multiple systems (ERP, Payment systems, back office, middleware)

This is a very comprehensive role that will suit someone with a varied background. Due to the number of applicants unfortunately only those that are successful will be contacted. Please ensure that you have a valid UK work permit before you apply to this position.

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Job Reference: JO-1807-137482

Salary: £95000 - £120000 per annum

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