Account Manager – Salesforce Consulting Partner

The Company

A boutique Consultancy Salesforce Partner with a values-based and mission driven culture. Delivering Salesforce solutions specifically in the not for profit sector, they have seen a significant increase in demand for their services during the last 12 months from charity and non-profit organisations. With a remote working culture that has been in place since pre-COVID, the company has a forward thinking and refreshing approach to their work.

The Opportunity

Thanks to a number of successful recent wins, the organisation continues to grow and is hiring for several newly created roles. As part of this, a brand new opening has arisen for their first dedicated Account Manager or Customer Success Manager to join the team in a key role to help shape the customer success practice and the way they engage with their customers.

Key responsibilities will include:

• Overall responsibility for the customer base, ensuring that every customer is gaining maximum value from the services and solutions provided
• Relationship management: oversee the relationship and create trust with key customer stakeholders through providing strategic solutions
• Commercial account management: drive growth in accounts through cross-selling and up-selling and own renewals and contract negotiations
• Review meetings, creating roadmaps and strategy review
• Identify ways to improve services and feedback suggestions internally

About You

The ideal Account Manager will wear many hats, comfortable with both strategic customer success and commercial account management responsibilities. We’re looking for the following experience and attributes:

• Previous experience in a similar role such as account management, customer success, client success, relationship management, client services or consulting
• Salesforce knowledge required: you don’t need to be a Salesforce admin but a general understanding of and exposure to the platform (beyond just being a day-to-day user) is necessary in order to hit the ground running in this role
• A “customer first” mindset with the ability to build relationships with a range of different stakeholders within your customer base
• An effective team-player: you can implement new ideas and gain buy-in from your colleagues across the business
• Energetic and highly-motivated personality with the desire to work in a start-up technology business with a social mission
• Experience working with not for profit sector could be beneficial but not essential