City Manager – Hamburg

How would you like to be one of the first key hires into Germany for the next Uber Eats or Deliveroo?

Our client secured $70m Series C funding to boost their food ordering app into the European market. Already dominating in the US, Australia and some of Europe, they are looking to continue their growth across the DACH region.

This is a fast-paced hybrid start-up position within the food and beverage industry (cafes, restaurants, cool boutique coffee shops) which will involve a combination of sales, account management, marketing and operations.

You’ll be the front line of growth at one of the fastest growing start ups in North America. In this role, you will work closely with the sales reps to launch and grow the retail partner network and ensure top quality customer experience.

Key Responsibilities

• Launch & Train New Retail Partners – training and launching new retail partners to get buy-in from frontline staff to deliver an excellent experience. This is a hands-on role requiring in the field problem solving to set each partner up for operational success.
• Account Management & Relationships – you’ll be the face of the business and need to build a strong relationship with staff and executives across our retail network, from multinational chains to local boutiques.
• Marketing Program Rollout – building on relationships to sell and expand their unique digital marketing and engagement programs at retail partners across your city, including loyalty programs and promotional campaigns.
• Execution & Metrics – you’ll be responsible for maintaining city-wide customer experience and operational metrics, as well as top-line revenue growth.
• Advocate for product improvements as required for retail growth

Requirements

• 4-10 years account management, business development, consulting, or sales experience. Startup or marketplace experience a plus.
• Self-starter comfortable working in a lean startup team. Not afraid to get your hands dirty and execute flawlessly.
• You are a great teacher and influencer. You’re able to train people and convince them to adopt new ways of doing things regardless of their abilities.
• You possess great real-life technical problem-solving chops.

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