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Customer Support Advisor
A busy and exciting games studio seeks a Customer Support Advisor to join their hardworking and ambitious team in their new central London office.
Responsibilities
Core duties will include:
● Acting as a first point of contact for Players providing them with a best in class service.
● Personally deliver a front line service to Players that meets their expectations whilst also resolving their queries/questions/enquiries at first point of contact wherever possible, and in line with business objectives.
● Communicate effectively and efficiently with Players and colleagues to ensure delivery of business objectives and targets.
● Manage all tasks in a timely and efficient manner, escalating where necessary to next level of management in line with escalation procedures.
● Implement change initiatives and actively promote a positive culture within the Player Services operation.
● Maintaining a competent knowledge of our products and being brand ambassadors to our players
● Maintain a full working knowledge of all functions within the operation.
The person:
● Bright, positive, organised, trustworthy, reliable, flexible, great attention to detail, enjoys multitasking, focused on results, confident, excellent verbal and written communication, enjoys a dynamic work environment and both working with a team and independently
Knowledge, Skills and Experience
Essential
● At least two years of experience in a customer service role
● At least two years in an office environment
● Experience of handling both email and telephone enquiries/activities
● Excellent customer handling skills.
● Excellent oral and written communication skills
● Good interpersonal skills
● Good PC skills
● Fast and accurate typing
About Our London Team
Originally founded as the Social Gaming department of larger gaming company over 8 years ago, My client are entering an exciting new phase with an international firm with similar goals. Over the years we’ve entertained millions of players and currently operate the social versions of 3 free to play mobile casino games.
As well as developing and releasing regular game content updates and new features, the team also run in-house data analytics, customer service and marketing functions. They’re developing exciting new games as well and everybody on the team is part of that process.
The majority of the team have worked together for 5+ years which makes for a friendly and supportive environment. They have regular team social events, Friday night drinks and look forward to carrying on traditions of great Christmas and Summer parties.
If you are interested in the position, please click to apply. To apply directly or for more information, please email directly to cking@welovesalt.com
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