Creative VIP Account Manager

VIP Account Manager

A busy and exciting games studio seeks a Junior Account Manager to join their hardworking and ambitious team in their new central London office.

Responsibilities

Core Duties will include:

● Managing a client base of high value players

● Working closely with the Operations team to measure player retention

● Working closely with the BA team to create reports to monitor player behavior & act accordingly

● Working closely with the Marketing Design Team & Operations Team to develop bespoke promotions

● Promoting games and upselling promotions

● Calculating VIP Bonuses

● Maintaining a competent knowledge of our products and being brand ambassadors to our players

The person:

● Bright, positive, organised, trustworthy, reliable, flexible, great attention to detail, enjoys multitasking, focused on results, confident, excellent verbal and written communication, enjoys a dynamic work environment and both working with a team and independently

Knowledge, Skills and Experience

Essential

● At least three years of experience in a customer service role

● At least two years Account Management experience

● Experience of handling both email and telephone enquiries/activities

● Excellent customer handling skills.

● Excellent oral and written communication skills

● Good interpersonal skills

● Good PC skills

● Fast and accurate typing

Desirable

● Previous gaming experience

● Knowledge of Zendesk, Front App, Asana, Trello

About the London Team

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Originally founded as the Social Gaming department of larger gaming company over 8 years ago, my client are entering an exciting new phase with an international firm with similar goals. Over the years they have entertained millions of players and currently operate the social versions of 3 free to play mobile casino games.

As well as developing and releasing regular game content updates and new features, the team also run in-house data analytics, customer service and marketing functions. They’re developing exciting new games as well and everybody on the team is part of that process.

The majority of the team have worked together for 5+ years which makes for a friendly and supportive environment. They have regular team social events, Friday night drinks and look forward to carrying on traditions of great Christmas and Summer parties.

if you are interested in this position, please click to apply. For more information or to apply directly, please email cking@welovesalt.com

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