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Customer Success Analyst

Account Management & Customer Success

Greater London Permanent £25000.00 - £30000.00 per annum

The Company:

This exciting company can be described as the pioneer behind Content Performance Marketing as they have redefined the Search Engine Optimization (SEO) space! With their cloud-based platform, they can measure and optimize marketing content across different online channels. They have emerged as the leading international provider of cloud-based SEO Enterprise solutions!

The Role:

They are looking for someone to join their team as a Customer Success Analyst. This role will require you to educate their corporate clients on the importance of SEO – this is a client facing role! You will be the customer’s marketing technical liaison – both internally and externally.

  • By using the company’s ticket system, you will identify any customer issues and resolve them with a focus on providing a satisfactory customer experience
  • You will learn to become an expert in the product and provide this expertise to improve the client’s usage
  • Investigate critical search marketing issues and perform analysis of SEO campaigns
  • You will be required to impact the business internally by driving projects which could include developing new processes which will serve clients better
  • You will work closely with the Customer Success Managers to present high-quality insights
  • Come up with new ideas on ways to improve customer support process

Your Profile:

  • Experience in a n analysis/support/client facing role
  • An analytic mindset
  • Attention to detail
  • Knowledge of Web Analytics, Google Analytics and SEO is preferred (NOT A MUST)
  • Knowledge of SQL/MySQL and integration applications is preferred (NOT A MUST)

To apply for this role or to discuss this role in more detail, please send your CV to Hayley Monk –

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Job Reference: JO-1805-135459

Salary: £25000.00 - £30000.00 per annum

Salary per: Annum

Job Duration:

Job Start Date:

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