Customer Success Executive

In August, our PropTech client announced $11m in Series A funding. They’re set to completely disrupt the residential lettings market as we know it in deposit free renting. Combining deposit schemes with smart technology they’ve already signed up huge national clients.

They’re now on the hunt for a Customer Success Executive to come onboard to manage their clients; tenants, landlords and partner letting agents in their WeWork offices in the City.

What you’ll do:

• Providing support via phone, e-mail, and/or live chat with attention to detail

• Assisting with data management and ensuring accurate customer records are maintained
• Helping to implement creative ways to improve our customer relationships and support continuous improvement across the business
• Being the face of the company and a product champion, able to easily articulate our benefits to customers
• Dealing with potentially difficult situations and de-escalating them with appropriate responses
• Assisting with maintaining our customer support knowledge hub, writing articles and monitoring their use

You’ll be:

• Previous experience in a customer-facing role and a customer-centric mindset
• Ideally BA/BS degree or equivalent practical experience
• Ideally, but not essential, you’ll have experience of working in a start up environment and/or a passion for disruptive start ups
• Interest in the property or property tech industry is also a big plus

We’ll offer:

• £20-25k basic salary + bonus
• 25 days holiday
• Regular socials
• Training and development plans

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