Customer Success Executive

After launching in 2017, this PropTech client is already set to completely disrupt the residential lettings market as we know it!

They’ve announced $10mil of funding through series A and are already the fastest growing deposit alternative in the UK, with hundreds of lettings branches across the country.

Combining government deposit schemes with smart technology to make renting more affordable for tenants, more profitable for landlords and more efficient for agents and institutions, they’ve provided a innovative new platform for deposit free renting.

They’re now on the hunt for a Customer Success Executive to come onboard to manage their clients; tenants, landlords and partner letting agents in their WeWork offices in the City.

Day-to-day responsibilities

Providing support via phone, e-mail, and/or live chat with attention to detail

Assisting with data management and ensuring accurate customer records are maintained

Helping to implement creative ways to improve our customer relationships and support continuous improvement across the business

Being the face of the company and a product champion, able to easily articulate our benefits to customers

Dealing with potentially difficult situations and de-escalating them with appropriate responses

Assisting with maintaining our customer support knowledge hub, writing articles and monitoring their use

YOU

Previous experience in a customer-facing role and a customer-centric mindset

Ideally BA/BS degree or equivalent practical experience

Ideally, but not essential, you’ll have experience of working in a start up environment and/or a passion for disruptive start ups

Interest in the property or property tech industry is also a big plus

THEM

£20-25k basic salary + bonus

25 days holiday

Regular socials

Training and development plans

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