Customer Success Manager

Account Management & Customer Success Jobs

Greater London Permanent £45000.00 - £50000.00 per annum + bonus

Our FinTech client provide the technology behind foreign exchange, working with challenger banks, neo-banks and other financial institutions across Europe and the US.

To date, they have attracted $50m+ in investment and have grown to over 150 people across 3 international locations since 2012. They’re now looking for a Customer Success Manager to be based in their Liverpool Street offices.

Sitting within the Sales Operations team, the role will encompass supporting post-sales activity relating to customer adoption, optimisation and growth opportunities within accounts.

What you’ll be doing:

  • Providing a seamless onboarding experience for customers by working closely with the Solutions and New Business teams
  • Work alongside Account Managers with customer renewals and be proactively involved in identifying upsell opportunities
  • Proactively identifying and prioritising resources according to perceived risk, growth, strategic value and renewal timeframe
  • Monitor customer adoption rates providing insights to customers
  • Communicate customer feedback internally to stakeholders internally for marketing, product and other internal teams
  • Work with marketing to ensure client communication is relevant

What you’ll need:

  • 2 years’ experience in Customer Success ideally managing financial institutions
  • Proven track record of exceeding targets in a revenue driven role
  • Excellent verbal and written communication skills
  • Self-starter – someone who will go above and beyond expectations

What they’ll offer:

  • Salary of £50k + bonus (OTE £70k)
  • Health, dental, vision cover
  • 25 days annual leave
  • Pension + life assurance scheme

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website

Job Information

Job Reference: JO-1901-144925
Salary: £45000.00 - £50000.00 per annum + bonus
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: account management, Customer Success, customer success jobs, Customer Success Manager, Fintech, fx, onboarding, Regtech, SAAS, saas jobs, Start-up, tech customer success, tech jobs

Here are some related jobs

Account Management & Customer Success Jobs

Sales Account Manager

My client is a market leader within the mobile marketing space and they are looking for ambitious Account Managers to join the growing commercial team. You will work closely with…

Account Management & Customer Success Jobs

Account Director

You: Intellectually curious, passionate about emerging technologies and a proven Account Director who wants to join us on our journey to digitally transform enterprise clients across the globe. Our client…

£60000.00 - £72000.00 per annum + 20% OTE
Account Management & Customer Success Jobs

City Manager – Hamburg

How would you like to be one of the first key hires into Germany for the next Uber Eats or Deliveroo? Our client secured $70m Series C funding to boost…

€70000 - €80000 per annum

Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.