Customer Success Manager

Our FinTech client provide the technology behind foreign exchange, working with challenger banks, neo banks and other financial institutions across Europe and the US backed by over $70m in funding.

To date, they have grown to over 150+ people across 3 international locations since 2012.

Sitting within the Customer Success team, the role will encompass supporting post-sales activity relating to customer adoption, optimisation and growth opportunities within accounts.

What you’ll be doing:

• Providing a seamless onboarding experience and encouraging usage for customers Work alongside Account Managers with customer renewals and be proactively involved in identifying upsell opportunities
• Proactively identifying and prioritising resources according to perceived risk, growth, strategic value and renewal timeframe
• Proactively manage customer base to maintain strong relationship, growth, expansion, and avoid churn
• Communicate customer feedback internally to stakeholders internally for marketing, product and other internal teams

• Work with marketing to ensure client communication is relevant

What you’ll need:

• At least 1 years experience in Customer Success ideally managing financial institutions

• Self-starter – someone who will go above and beyond expectations and act as a mentor
• Experience with Gainsight highly advantageous

What they’ll offer:

• Salary of £45k + bonus
• Health, dental, vision cover
• 25 days annual leave

• Pension + life assurance scheme

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