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Customer Success Manager

Greater London Permanent £40000.00 - £45000.00 per annum + bonus

Our FinTech client provide the technology behind foreign exchange, working with challenger banks, neo banks and other financial institutions across Europe and the US backed by over $70m in funding.

To date, they have grown to over 150+ people across 3 international locations since 2012.

Sitting within the Customer Success team, the role will encompass supporting post-sales activity relating to customer adoption, optimisation and growth opportunities within accounts.

What you’ll be doing:

  • Providing a seamless onboarding experience and encouraging usage for customers Work alongside Account Managers with customer renewals and be proactively involved in identifying upsell opportunities
  • Proactively identifying and prioritising resources according to perceived risk, growth, strategic value and renewal timeframe
  • Proactively manage customer base to maintain strong relationship, growth, expansion, and avoid churn
  • Communicate customer feedback internally to stakeholders internally for marketing, product and other internal teams
  • Work with marketing to ensure client communication is relevant

What you’ll need:

  • At least 1 years experience in Customer Success ideally managing financial institutions
  • Self-starter – someone who will go above and beyond expectations and act as a mentor
  • Experience with Gainsight highly advantageous

What they’ll offer:

  • Salary of £45k + bonus
  • Health, dental, vision cover
  • 25 days annual leave
  • Pension + life assurance scheme

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Job Information

Job Reference: JO-1908-152333
Salary: £40000.00 - £45000.00 per annum + bonus
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: Banking, Customer Success, Customer Success Manager, Financial Services, Fintech, fintech customer success, foreign exchange, fx, SAAS

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