Customer Success Manager

Customer Success Manager – EdTech – London

The Company

Connecting millions of Higher Education students and ambassadors digitally around the globe to make more informed decisions about their future educational prospects.

Launching in 2017 the client has seen rapid growth within the UK, US and across wider Europe. Now empowering over 10 million students across 4 continents with easy-to-deploy technology, market share has seen rapid expansion. With scale on the forefront and over $7m raised from top-tier investors, the client is on the path to becoming one of the most significant players in EdTech globally for the next several years.

The Role

Client growth is expanding at an exponential rate; thus, the Customer Success team is looking to add another strong client relation focused candidate to manages key accounts within the UK region. As a Customer Success Manager, you will be responsible for managing and developing long-term partnerships with some of the largest Higher Educations entities in the UK and across Europe!

Drive Customer Success Outcomes:

• Increase renewal rates and reduce churn.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
• Identify and facilitate up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.

Manage Customer Success Activities:

• Onboarding
• Training
• Renewals
• Advocacy

The Candidate

The successful Customer Success Manager will possess the following skills and experience:

• 2+ years’ experience in customer focused/relationship building roles in a SaaS environment.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Strong empathy for customers AND passion for revenue and growth.
• Deep understanding of value drivers in recurring revenue business models.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• Enthusiastic and creative leader with the ability to inspire others.
• Excellent communication and presentation skills.
• Flexible during times of change.
• Team player able to effectively interact with colleagues and business partners across the company.

To be considered for this fantastic opportunity, please send a copy of your CV to cknights@welovesalt.com in the first instance.

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://welovesalt.com/privacy-policy/.